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News

Standard development for alarm receiving centres

Euralarm : 17 December, 2014  (Company News)
Euralarm is contributing to the development of new standards to cover the expanded communications technologies applicable to monitoring and alarm receiving centres
Standard development for alarm receiving centres

The latest technological developments enable Monitoring and Alarm Receiving Centres (MARCs) to add new communication channels instead of only using ordinary or prioritised switched telephone lines. This also extends the scope of the traditional MARCs into complete Customer Service, (Alarm) Monitoring and Object Management Centres. Due to these changes the scope of applications of MARCs has increased and activities can be done more efficiently. Even more importantly, many tasks can now be performed remotely instead of having to conduct time-consuming and disruptive on-site interventions. Euralarm is contributing continuously  to the development of the standards which are required for these changes.

Changing activities and requirements

These changes in activities ask for new standards, certifications and requirements. They require significantly more initiative to proactively manage systems and interactions with the customer and also a heightened technical competence from the operators. In addition, it calls for the ability to deal with an increased number of technologies (for applications, for connectivity and for interoperability across applications) and with a larger diversity of contact persons. Finally, such centres need to handle a much larger span of technical and management standards in order to fulfill their tasks in a responsible manner.

Standardization progress

To make these centres well-functioning, political change is necessary and current predominantly national standards and regulations have to be lifted. A coherent, efficient and comprehensive European standardization framework is urgently needed and a legally binding pan-European certification has to be established, which includes products, systems and also services. Finally, the EU Service Directive has to be fully implemented in order to foster the development of an open market with competitive and technology based remote services.

The Monitoring and Response services standard EN50518 is currently in revision with an extended scope that includes all aspects of fire and security monitoring as well as video surveillance applications and remote access control applications. It covers management, process, technology and physical infrastructure aspects. The Remote Technical services aspect is addressed by a newly developed standard developed by the CEN/CENELEC TC 4. Both standards also deal with the integrity requirements of a security chain that is open to IT access and to cross border service activities.

In order to stay competitive, Europe has to overcome the fragmentation of its electronic fire safety and security industry by facilitating the provision of related services in a cross-border (within Europe) and even in a global manner. Euralarm wants to 'set the standard' when it comes to defending the security and safety of citizens and businesses in Europe. This requires an association that can influence the positive growth of markets and the added value of companies that are serving these markets.

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