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News

Smartphone app for surveillance technicians

March Networks : 07 August, 2015  (New Product)
The GURU Smartphone app from March Networks provides security surveillance technicians with improved troubleshooting and diagnostics capabilities
Smartphone app for surveillance technicians

March Networks has released a new version of its GURU Smartphone Application. GURU 2.0 features a completely redesigned, workflow-based interface to help systems integrators and technicians find the information they need faster than ever. The app also includes new support capabilities, including new software video tutorials and a smart symptom filtering feature that speeds recorder troubleshooting.

March Networks created GURU to help technicians save time and money in the field. The app, which is available as a free download from the App Store and Google Play, automates typically time-consuming tasks such as checking product warranty status and completing online return forms. It also provides innovative utilities to help system integrators work more efficiently and resolve system issues onsite.

“Our service teams love using GURU. It simplifies troubleshooting and puts product information at our fingertips. Plus it’s free and works on the phones we already have,” said Edward Ferranti, Service Manager at Portland Safe Inc., a March Networks certified provider. “GURU is a great example of how March Networks listens to its integrators and is committed to helping us grow our business.”

Technicians can use GURU to wirelessly connect to any 8000 Series or RideSafe GT Series hybrid NVR to adjust IP addresses, Domain Name System (DNS) and other system settings. They can also use the app to scan the unique QR code on any current generation March Networks recorder to instantly pull up serial numbers and other product information.

Additional features now available with GURU 2.0 include:

* March Networks Command video management software troubleshooting;
* March Networks RideSafe GT Series Hybrid Transit NVR troubleshooting;
* 8000 Series Hybrid NVR smart symptom filtering;
* RideSafe GT Series wireless provisioning;
* New training tutorials for March Networks Searchlight software, IP cameras, Command software and RideSafe GT Series recorders.

“With GURU, technicians no longer have to spend time booting up their laptop or calling for technical support,” said Ru Wadasinghe, Vice President of Professional Services, March Networks. “The app is a great way for our certified solution providers to access the technical tools and information they need on the go, and we’re constantly working to add new capabilities that make it even more useful and convenient.”

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