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Remote data recovery for help desk staff

Guidance Software : 16 October, 2014  (New Product)
Data recovery and diagnostic tool from Guidance Software enables IT help desk operators to recover deleted and lost files in the enterprise
Remote data recovery for help desk staff

Guidance Software has introduced EnCase Remote Recovery +, a remote data recovery and system diagnostic tool that enables IT help desk professionals to recover deleted files from anywhere on their networks without user disruption. It also supports system troubleshooting, helping to avoid computer downtime. Based on the EnCase Enterprise platform, EnCase Remote Recovery + is a simplified version of the powerful digital investigation software hat features a streamlined user interface and deployment process. This easy-to-use new tool does not require training nor forensic expertise.

Most employees have lost an important document that must then be recreated, or deleted a critical email, later needed to prove a point. EnCase Remote Recovery + not only recovers files from nearly every type of storage device with any operating system, it recovers the files remotely, saving companies travel and shipping costs.

With EnCase Remote Recovery +, IT help desk professionals can quickly recover deleted files such as emails, PowerPoint presentations, contracts, and photos while users continue to use their computers. In addition, IT help desk staff can search a variety of storage devices for lost files including servers, desktops, USBs, memory cards, MP3s, and digital cameras. The product works with all major operating systems, including Windows, Linux, OS X, NetWare, Unix, HP-UX, Solaris, and AIX.

“The network has dramatically expanded outside the traditional office, with employees working on multiple devices in locations all over the world. The practice of sending IT help desk staff to different locations or requiring employees to ship their computers for repair is an antiquated, inefficient use of resources,” said Victor Limongelli, president and CEO for Guidance Software. “With EnCase Remote Recovery +, not only can IT help desk staff assist employees in any location, they can do so without disrupting employees’ work, helping to increase the productivity of both IT help desk staff and affected employees.”

EnCase Remote Recovery + was developed by using the proven EnCase Enterprise platform, currently deployed on more than 22 million endpoints in 70 of the top Fortune 100 enterprises and many government organizations around the world. This powerful platform is used as the foundation for digital forensic investigations, internal investigations, endpoint security investigations, real-time incident response, e-discovery and now IT help desk support.

Key benefits include:

* Increases Productivity: The ability to access remote devices over the network reduces time to recover files and troubleshoot system configuration and network connectivity problems so employees can continue using their computers while the IT help desk staff works transparently in the background.

* Reduces Time Spent Offline: IT help desk staff no longer has to travel, request a system shipment from an employee, rummage through backups or attempt to recreate lost data.

* Offers Complete Accessibility from the Desktop: EnCase Remote Recovery + gives IT help desk staff comprehensive visibility to users’ systems through a single interface. Simple wizards walk them through every activity, prompting for options and destinations as required.

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