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Quality management certification for Complus Teltronic

Complus Teltonic : 12 May, 2008  (Company News)
Commend intercom manufacturer achieves ISO9001:2000 quality management system certification
At an informal ceremony on Thursday 1st May, Colin Rushmere, Team Manager at BSI Management Systems, presented Complus Teltronic's Technical Director, Brian Richardson, with a framed certificate in recognition of a successful assessment by BSI of the company's quality management system. The award confirms compliance of the company's manufacturing and supply processes against ISO 9001:2000.

Complus Teltronic is a partly owned subsidiary and partner company of Commend International GmbH (also ISO 9001:2000 certified). It markets Commend intercoms and incorporates Commend technology into its own equipment and systems that are designed and manufactured at its factory in Thaxted, Essex. In the market, the company's main strengths are the performance and reliability of the equipment, the utilisation of IP technology and the ability to develop and supply systems that integrate intercom with various modes of communication such as telephones, mobile phones, VoIP and mobile radios.

When discussing the merits of ISO 9001, Brian Richardson said that from previous experience he was fully aware of the benefits that operating an ISO 9001 system can bring. When he joined the company in 2005 he formed the quality team and embarked upon the implementation of an ISO 9001:2000 quality management system. He also made the point that having formalised quality control procedures meant that repeatability of supply could be assured. Quality and Operations Manager, Jane Bell, said the Quality Manual was now in its fourth draft and this reflected the improvements that have been made to the quality management system since its original introduction back in 2005.

She also attributed the company's ability to increase turnover significantly, operating from the same premises and with the same resources, as a direct result of implementing the ISO 9001 quality management system. It had enabled the company to run like a well-oiled machine. A fundamental point on which everyone agreed was that in order to gain the full benefit of ISO 9001, the system must be made to work for the company and not vice versa.
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