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IKAP system results in significant performance improvements at Grampian Police.

Northgate Information Solutions : 18 February, 2008  (Application Story)
Adoption of performance management techniques at Grampian Police leads to record detention rate and faster report turnover.
Grampian Police's drive to embed a performance culture across the force has resulted in positive improvements in performance in 2006/2007, according to information collected by its innovative Improvement through Knowledge and Performance system (IKAP).

Between 2005/2006 and 2006/2007, the force has achieved the following performance and process improvements:.

* Recorded crimes for Groups 1-5 (violence, indecency, dishonesty, fire-raising and malicious and reckless conduct, and other crimes) have fallen by 4.6%.
* Record detection rates of 41.4% for Groups 1-5 crimes, compared to 38.5% in 2005/2006.
* The lowest ever level of domestic housebreaking, with an 18.9% reduction on 2005/2006.
* A 12.4% increase in the number of reports submitted to the Procurator Fiscal within 28 days, exceeding the national target.

The IKAP service assists Grampian to track, understand and manage critical aspects of its strategic performance. To support the change management process, Northgate provides Grampian Police with a single, consistent and effective point for performance information through its Enterprise Information Solution (EIS). This enables Grampian to fully analyse its performance from strategic priorities through to the Force's operational activities. Further enhancements to performance are planned through improved data sharing and resource allocation.

The Force's success has helped inform the Scottish Policing Performance Framework and indicators, currently being used by the Scottish Government, Her Majesty's Inspectorate of Constabulary for Scotland (HMICS), and the Association of Chief Police Officers in Scotland (ACPOS).

Colin Menzies, Temporary Assistant Chief Constable at Grampian Police, said: "The aim of the IKAP system is to develop a knowledge-based Performance Management culture that allows us to more fully understand our business and ultimately to assist us in effectively achieving our local priorities while supporting national performance management objectives. The early results are very encouraging and have consolidated the Force's approach to strategic planning and provided sound performance information to support our National Intelligence Model (NIM) processes. We are looking forward to continuing to work with Northgate, collaborating and benefiting from our shared experience and knowledge, to achieve the maximum benefit from IKAP and improve service delivery to our communities."

Ian Blackhurst, Managing Director of Criminal Justice & Public Safety at Northgate Public Services, added: "We are delighted to be supporting Grampian Police in building a culture of performance improvement. The intelligent use of information supports the police service in transforming their performance and efficiency in delivering first-class public services to citizens. This will be imperative in encouraging faith in the criminal justice system and ultimately build safer and stronger communities."
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