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ID card management service for North Lanarkshire Council

Payne Security : 17 June, 2008  (Application Story)
Personalised secure identity cards will be supplied to North Lanarkshire Council staff in full service offered by Payne Security
The significant savings and reduced hassle provided by Payne Security's new card management service have been recognised by Learning and Leisure Services (LSS), North Lanarkshire Council, which has ordered 10,000 personalised ID cards for its staff.

Leading personal ID solutions provider Payne Security launched its complete managed service to offer a cost-effective and flexible solution to large organisations whose existing ID card arrangements may not be practical. Instead of the organisation handling its card issuing process in-house, Payne Security's solution is to take on responsibility for the manufacture and fulfilment of high-quality and multi-functional ID cards, using its state-of-the-art digital printing press.

The example of North Lanarkshire Council LSS demonstrates the virtues of the service. Previously the staff's ID cards were provided by its
internal Personnel department. However the fixed location of the system meant that staff from the council's multiple sites, spread over a wide
geographical area, had to travel to have their picture taken and wait while their ID card was produced; a time consuming and expensive

When the council's computerised system came up for renewal, Payne Security proposed that the adoption of its card management service would offer both greater efficiencies and cost savings. Staff would now only need to upload a digital photo and data through Payne Security's new online ordering system to the company's manufacturing facility in Mold, where trained staff take charge of the complete card production process. Whilst being very easy to manage, this option would also save a minimum of two hours staff time for every staff badge produced, which LSS costed as saving 'thousands' of pounds. The service from Payne Security prints the high quality, durable card using the latest digital printing technology.

As an additional benefit all cards also incorporate Braille embossing for the blind or visually impaired. This was an important consideration for the council, allowing it to demonstrate its compliance to the Disability Equality Duty, a legal regulation introduced by the government in December 2006 to ensure that disabled people are treated fairly when they interact with any form of public authority.

After production, Payne Security's card management service also fulfils the order as part of its card management service. The system generates a printed carrier document and securely matches it to the card, folding and inserting them into an envelope, along with up to two other relevant documents or leaflets, to be forwarded to the location specified by North Lanarkshire Council LLS within five working days.

North Lanarkshire Council LLS decided that Payne Security's complete card management service would be a 'no fuss' way of issuing or replacing ID cards, whilst it would enable them to benefit from huge savings of both money and staff time. With these benefits in mind North Lanarkshire Council LLS has placed an initial order of 10,000 cards.

"We are extremely pleased with the card management service provided by Payne Security, and are experiencing both financial and staff resource savings by choosing to utilise this option," comments Ian Murdoch, Infrastructure Development Manager, Learning and Leisure Services, North Lanarkshire Council.
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