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Health centre receptionists protected by Peoplesafe.

Rocksure Systems : 29 January, 2008  (Application Story)
Number One Health Group ensures reception staff safety by using Peoplesafe lone worker protection for late shift workers.
Aware that its reception staff are left alone in the evenings, when the practice is open until 9.00 pm, Number One Health Group took the step of helping ensure staff safety by purchasing the Peoplesafe lone worker service. Supplied by Rocksure Systems, a leading supplier of personal security, the Peoplesafe service is providing Number One Health Group with a total solutions package that encompasses the Peoplesafe device, operator response, tracking, training, configuration, monitoring and ongoing support.

The practice provides quality private health care, products and health screening at convenient times in a central location in Harley Street and without barriers to access. Operating a private doctor drop-in service and late booking scheme, the practice realised that this could leave reception staff vulnerable to verbal and physical abuse.

Aware of its Health and Safety responsibilities to protect lone workers, Practice Manager, Kristina Evangelou, decided to investigate products that would enable staff to discreetly raise the alarm if threatened. Various lone worker alarm technologies were examined and it was decided to purchase the Peoplesafe service.

"We wanted to our staff to have the infrastructure to manage their safety and to be able to discreetly raise the alarm if threatened", says Krstina Evangelou. "Rocksure has been extremely helpful and Peoplesafe is an excellent service that gives our staff confidence when they are working alone".

When an employee feels they are facing a hazardous situation, they press the 'checking in' button, which notifies Rocksure's control centre. In this way, the control centre is able to observe the wearer's movements and raise the alarm if the 'checking in' button is not cancelled within a predetermined period. If the red alert is pressed, this instigates a set protocol that allows the control centre to assess the need for help and call the police if necessary. The record made of an incident can also help in prosecution of people who verbally or even physically abuse lone workers.

In cases of verbal harassment and abuse, offenders often feel they are immune from legal prosecution, as a mobile phone cannot be relied upon to capture evidence of abuse. Mobile phones can easily be knocked from the hand leaving an employee vulnerable to attack. Peoplesafe not only enables the lone worker to covertly raise an alarm if threatened, but also allows a third party to listen to what is happening and record events whatever the distance.

The private doctors at Number One Health have clinical experience in all aspects of general practice with a special interest in general medicine, health screening, sexual health, travel health, anti-virals, children's vaccines, company health, audio and rapid blood tests and Oil & Gas UK medicals. The practice offers consultancy services in pandemic flu planning and recourses as well as free on-site Pandemic Flu question and answer sessions. A large range of visa medicals and vaccinations are provided to countries, which include Saudi Arabia, China, Cayman Island, Russia, Australia, New Zealand and Canada.

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