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Fleet tracking and scheduling for Business Direct

DA Systems : 14 July, 2008  (Application Story)
Advanced Courier Interface chosen for robust web based fleet management and scheduling system that incorporates track and trace capability
Fleet tracking and scheduling for Business Direct
Business Direct has chosen DA Systems' sophisticated ACI (Advanced Courier Interface) to help manage and schedule its fleet delivery operations. The company will also employ DA Systems' NX Mobile Data (with Track and Trace) and NX Fleet Tracking solutions to deliver instant communications, location and historical journey information between its operational offices and its drivers. These systems will enable Business Direct to reduce operational costs, provide excellent customer service and efficiently grow its business.

ACI is a powerful, real-time scheduling and fleet management tool that allows Business Directs' controllers to schedule, track, log and report on all activities, collections and deliveries of its fleet of over 500 vehicles - based at its 12 UK depots. ACI offers mapping and routing, despatch and control functionality, combined with comprehensive reporting and management information analysis. ACI's Web Booking technology also enables customers to book their own jobs directly with Business Direct - via the Internet.

Used with ACI, NX Mobile Data is a highly advanced real-time 'sign-on-screen' solution giving Business Direct's drivers everything they need to confirm the collection and delivery of goods at the click of a button. The NX system links drivers electronically to the controllers at Business Direct's offices. Each driver in the fleet is equipped with an Intermec CN3 mobile computer running NX Mobile Data. The extensive mapping features of NX Fleet Tracking enable the controllers to have real-time monitoring of the vehicles, using GPS over GPRS.

DA Systems' Track & Trace technology is used to capture and manage barcode data, enabling delivery staff to scan the goods at each stage or location of the journey. Track & Trace can also be used by Business Direct's depot staff when receiving goods or in a 'hub' where they sort and move goods around. This means that Business Direct can offer complete visibility and a history audit of the goods' journey, through to when delivery is completed. This is particularly useful in supporting Business Direct's 'Two Man' and Technical Courier specialist services.

Martyn Wilson, Managing Director - Specialist Division Business Direct, said, "We chose DA Systems technology as it had a strong track record in our sector and under testing proved extremely robust, had the broadest range of multi-service functions and could support our growing operations in the future. The technology was easily integrated with our existing systems and is already having a huge positive impact on our business efficiency and accountability. DA Systems has given us the competitive edge and enabled us to successfully retain and win accounts - by delivering proven, excellent, customer service."
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