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Dutch railway company improves incident response

Qognify : 27 May, 2015  (Application Story)
Using a system based on Nice Situator, a railway infrastructure management company in Europe has been able to cut response times to incidents by more than half
Dutch railway company improves incident response

ProRail, a railway infrastructure management company in the Netherlands, has succeeded in reducing incident response time by over 60 percent since implementing Nice Situator last year. This has enabled ProRail to react faster and more efficiently to unfolding events, thereby minimising or preventing disruptions whilst safeguarding passengers, staff and infrastructure.  

The project was implemented in partnership with Geodan, an expert in location intelligence and operational incident management. Using the Nice-Geodan system, ProRail manages tens of thousands of incidents a year out of the centralised Operational Control Centre Rail (OCCR) in Utrecht, including technical failures and crises. Such situations are now managed via one integrated platform and in accordance with regulations and best practices that are based on a predefined set of adaptive workflows.

The system also facilitates intelligent and mass notification which allows for prompt and accurate alerts enabling relevant information to be  shared and exchanged in order to ensure a coordinated response.

Hans Smits, Director of Incident Management at ProRail said, “Since the implementation of Nice Situator, we have been able to reduce response time by over 60 percent, from an average of 14 minutes to just 4 minutes, so this project has had a major impact on our operational efficiency right across the network. What’s more, these substantial time savings can also be the difference between life and death in an emergency. Today, we have confidence that regardless of the type of incident or the experience of the operator dealing with it, each event is handled quickly, efficiently and to a consistently high standard.”

Henri van Mil, Managing Director at Geodan added, “We are proud to be working with Nice to deliver this comprehensive system to ProRail which we have enriched with advanced location intelligence capabilities. The results of the implementation show a significant improvement in operational efficiency, allowing the rail network to take immediate action in time-critical situations. This is important to all organisations responsible for managing critical assets and infrastructure.”

Chris Wooten, Executive Vice President, Nice Security Group, concluded: “This successful implementation demonstrates the versatility of Nice Situator, which enhances not only the security protocols in place at ProRail, but also helps operations run smoothly to avoid downtime on the network and save costs. Our systems are designed to deliver sophisticated situation management capabilities and the current project at ProRail is an excellent example of how they can support both every-day and mission-critical activities for transport organisations.”

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