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Business development manager for voice recognition systems

VeCommerce : 26 June, 2008  (Company News)
By hiring new senior manager in the UK, VeCommerce looks to develop the global market for its speech recognition and voice biometrics products
VeCommerce has appointed Tom Elliott as new Business Development Manager for the UK. Tom will target large organisations and outsourced contact centres that are looking to improve their customer service and overall revenue streams through the use of voice self-service and speaker verification solutions.

In his new role Tom will focus on several key vertical markets including Wagering and Gaming, Transport and Ticketing, Utilities and Telcos. He commented on his decision to join the company, "I was attracted to VeCommerce because of its global reach and its unique consultative approach that helps customers undertake a complete business transformation through the appropriate use of speech-based technology. VeCommerce has an impressive list of clients including the likes of Standard Life, Ladbrokes and Dublin Airport and I am looking forward to helping similar organisations fulfill improved customer service targets."

Tom has over six years experience of selling speech solutions to the UK contact centre industry. Previous roles include sales of contact centre products for Avaya and later for Cisco. Prior to joining VeCommerce, Tom spent four years developing new business in the speech recognition market for Fluency, with notable wins at: Travelodge, Thomas Cook, First Choice, Severn Trent Water, Arcadia and Capita.

VeCommerce has also boosted its sales, business consulting, operations and customer service support divisions in Australia. Three new business development managers, one new business consultant and two new software engineers will join the company at its HQ in Sydney. There have also been new personnel announcements in the USA and Hong Kong.

Paul Magee, Managing Director, VeCommerce, said "These global appointments reflect the pent-up business demand for speech recognition systems and voice biometric solutions in all the markets where VeCommerce operates. We look forward to the positive impact that their skills will have on our business."
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