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News

Web based service uses voice recognition for absence management

Computers In Personnel : 18 June, 2008  (New Product)
Human Resource managers can now take advantage of a service offered by Computers in Personnel to control absences using Absence Manager a voice recognition based absence management system
Computers In Personnel has launched Absence Manager, an intelligent software system that uses voice recognition technology to help managers tackle the practical problems and high costs associated with employee absence.

Many organisations struggle to capture absence information and keep accurate records, relying on manual systems that are frequently inaccurate or inconsistent. As a result, managers often don't find out quickly enough when one of their team members is absent from work, HR departments find it hard to identify and tackle individuals with repeat absence problems, and it's difficult for organisations to analyse absence trends and dig into root causes. With absence estimated by the Chartered Institute of Personnel and Development to average £659 per employee per year - or almost £330,000 per year for a 500-employee company - the need for more effective absence management systems is overwhelming.

With Absence Manager, employees simply telephone an automated system at any time of day or night to report their first day of absence. Call details are logged and alerts are automatically sent to relevant contacts, triggering the company's employee support systems and allowing managers to act swiftly if they need to find short-term replacements.

This real-time data capture enables organisations to capture an absence quickly, ensures that the relevant and appropriate notifications are raised, and triggers interventions at the required stage of an absence. This might mean arranging contact from an occupational health specialist for an absent employee after a specific period of absence or prompt an organisation to make an insurance claim in the case of some long-term absence issues. And because all of the captured absence information is stored in digital form on a secure web-based system, it's easy for HR managers to access up-to-date employee records, generate reports and analyse absence trends across the organisation. Absence Manager also calculates the cost of absence, giving HR and senior management better visibility into the true implications of each absence episode.

"Absence management is a serious and difficult to manage issue, and taking a more informed approach can directly impact the bottom line," comments Chris Berry, managing director of Computers In Personnel. "Absence Manager enables the early capture and notification of absence and supports any managerial, or other, follow up contact with absent employees."

Organisations can get up and running quickly with Absence Manager because it is a web-based service, which means it's accessed over the internet and no software or hardware installation is required at the customer site. The system integrates directly with CIP's web HR portal.

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