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Web based operation centre management through customer portal

Network Box : 13 May, 2009  (New Product)
Network Box provides its customers with a net portal for the management of distributed appliances through a single interface
Managed security company, Network Box launches its new Box Office Customer Portal on the 12th of May 2009 providing customers with a single, powerful web-based user interface for the management of one or more Network Boxes, at a country, regional or global level.

Box Office Customer Portal provides real-time status of Network Box devices and allows for formalised two -way communication with the Network Box Network Operation Centres (NOCs) responsible for monitoring and configuration of the equipment and network.

Users can monitor their network security via a single overview page showing a world map marking all Network Box installations, Virtual Private Networks (VPN) and management links. The map is customisable and can show boxes, Internet connectivity and VPN links. Pop-up displays allow the user to summarise device status, and hot-links are provided for connection to other parts of the network.

The portal offers five core modules to users.

1 Ticketing - this shows customers and NOC initiated tickets and their status. This forms the primary communications channel between the customer and the NOC as it provides formalised issue tracking, Service Level Agreement (SLA) conformance, and authenticated access control to change and configuration requests. Also included is a deployment survey module, that allows users to track the information requirements stage of deployments, including gathering the information necessary for deployment, using online collaborative tools.

2 Inventory - this shows box ownership and status and includes a health module, which is connected to the Network Box Global Monitoring System (GMS), to show box, gateway and VPN link health status.

3 Licensing - showing the SLA agreements and contractual arrangements

4 Workload statistics - showing box workload and trend analysis

5 User management module - permitting designated customer administrators to view and maintain Box Office user accounts themselves (without requiring NOC involvement). This module permits the customer greater control of management of the team supporting global deployments.
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