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News

VOIP DECT system offers Rolls Royce secure shop floor communications.

Multitone Electronics : 14 March, 2008  (Application Story)
Rolls-Royce Motor Cars is deploying a DECT IP communication system supplied and installed by Multitone Electronics as part of a wider communications and IT infrastructure upgrade at the firm's purpose built Goodwood plant, in Sussex.
The Goodwood plant is where the Rolls-Royce Phantom is currently crafted and manufactured by hand.

Rolls-Royce Motor Cars took the decision to install a Multitone IP DECT solution after an extensive review of the alternative technologies including Wi-Fi, on-site GSM and adjunct PBX systems.

The Multitone system was chosen as being the superior solution as it offered some distinct advantages, including native integration direct to the Cisco Call Manager (CCM), giving a single point of administration with full control to CCM administrator. The system also delivered significantly higher voice quality and provided the most secure option using 128 bit encryption, peer-to-peer connections and automatic channel scanning.

Multitone has supplied Rolls Royce Motor Cars with more than 400 handsets including IP54 and ATEX/IS rated units for use on the production line and in hazardous areas such as the paint shop where flammable fumes are often present. The handsets enable staff to make or receive internal as well as external calls and provide all standard telephony functionality including internal call identification, automatic call answering, vibrate and tone alert, telephone book, auto login and redial.

The Multitone system has improved communications and enabled managers to be more effective by spending less time in their offices and more time working with their teams on the front-line. It enables them to be quickly contacted to resolve any issues in the fastest possible time regardless of location.

Over 40 base stations have been installed forming a DECT mesh network across the Goodwood site. Located on walls and ceilings inside the offices, around the production line and in key outside areas, the mesh network ensures efficient handover of calls as users move around the facility.

Scalability was another important factor in selecting the Multitone IP600 DECT solution. As one of the largest communication solutions that is fully Cisco certified for use with the Call Manager, it can accommodate up to 1500 handsets and 256 base stations in a single cluster/location. The system also provides the highest level of resilience through the use of dual processors that enable master and slave base stations to be connected to the CCM for failover. This is important as the CCM is hosted off-site at another plant in Oxfordshire.

There were several other key reasons why the Multitone solution was chosen. The system was one of the only fully Cisco-approved solutions with the ability to integrate with the existing building management system to deliver instant alerts of production line problems and other incidents requiring the immediate attention of managers and maintenance teams on the shop floor. In addition, it would also allow applications including alarm integration, personal security, team messaging and process management to be easily added in the future without compromising on the original investment.
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