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Vistorm to manage thin client suite for National Express

: 07 September, 2007  (Application Story)
Vistorm to ensure secure, continuous usage of National Express' thin client assets
The UK's number one coach company,
National Express, has announced that it has engaged Vistorm to manage
its Citrix estate which delivers front line applications via thin client
to its 45 sites nationwide. Vistorm, the information assurance
specialist and managed security services provider will take on 24x7
management of the estate, in order to enable National Express IT staff
to focus on their core skills and areas of activity.

David Jones, Head of IT, National Express outlined Vistorm's
involvement: 'Vistorm will be providing a managed service to run the
estate, providing a 24x7 support team functionality. Software will be
installed on our servers that will enable Vistorm to monitor them,
detect when things have gone wrong or are about to, and have remote
access for diagnostics. They can then either fix the problem or contact
us during work hours to discuss how we would like to resolve it.'

Jones explained: 'Vistorm carried out a successful implementation of our
Citrix estate originally, setting up the servers in conjunction with our
technical team. The servers gave us the ability to deliver key sales
channels and operations management applications to 45 remote sites
securely and effectively.'

As part of the process, National Express staff undertook skills transfer
and training. 'We recognised that Citrix was not our core skill,'
said Jones, 'so we spoke to Vistorm about the option of using their
Managed Service offering.'

By having Vistorm manage the Citrix estate, the IT team at National
Express will be able to focus on their core daily jobs, rather than
having to be re-trained.

Steve Browell, Vistorm, concluded: 'National Express still have their
servers on site, and still have access, so they can deal with any
problems that users approach them with directly. But we will be acting
as their 'eyes and ears', monitoring on a daily basis to ensure
everything is running smoothly, allowing their staff to focus on their
core areas.'

National Express Ltd is the Coach division of National Express Group
which serves more than one billion passengers a year worldwide on its
bus, train, and express coach and airport operations. In the UK its
coaches operate to 1,000 destinations and carry over 19 million
customers a year.
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