Information security and availability specialist, Data Connect is partnering with Signify to provide customers with two-factor authentication ((2FA)). Signify’s fully hosted service offers users a flexible range of token and tokenless (2FA) solutions, without large upfront costs or the need to employ specialist in-house skills.
Data Connectdelivers and supports effective strategies and best-of-breed systems to protect business critical networks and data. But underpinning its technology and managed services, the company is committed to high levels of customer support and the fostering of long term relationships.
“Of course the technology is important but when it comes to managed services in particular, we only work with partners who deliver the highest levels of customer support,” said Simon Kean, Director at Data Connect. “Signify offers the perfect combination. It not only has a robust and reliable (2FA) infrastructure already in place with a flexible range of token and tokenless authentication; but Signify’s impressive record of availability and customer service means that we trust them implicitly to keep our customers happy and secure 24/7. ”
Signify makes it easy for Data Connect’s customers to provide the appropriate form of authentication to match the business needs and working patterns of staff, clients, business partners and other groups that need secure access to sensitive information. Signify is also the only fully-hosted service that offers the flexibility of RSA SecurID token authentication, software tokens and tokenless authentication using email and mobile devices.
“There is a growing trend towards hosted and cloud services but many companies simply do not understand the importance of the support and people skills provided,” said Dave Abraham, CEO at Signify. “We have built a highly dedicated and experienced team focussed purely on running our hosted service, something an individual business can rarely have in-house. We are delighted to work with Data Connect who shares our belief that the ‘service’ in managed service should never be ignored.”
Signify’s service has 99.999% service availability, but in fact over the last two years this figure has been an unbeatable 100%. Signify’s service infrastructure allows for proactive monitoring of any problems, enabling support cases that relate to a system notification to be instantly identified, managed and resolved. If alerted to an event that indicates the customer has experienced an issue, Signify is able to contact them directly to offer assistance, Often before the customer is aware a problem has occurred and before impacting on the business.