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News

Travelodge Hack Compromises Sensitive Customer Information

Stonesoft Networks : 27 June, 2011  (Technical Article)
Stonesoft comments on the hacking of UK hotel chain Travelodge and the loss of customer name and address information from their database
Travelodge Hack Compromises Sensitive Customer Information

In relation to the news that Travelodge has been hit by hackers, Ash Patel, country manager for UK & Ireland at Stonesoft, made the following comments: “Despite the fact that the Travelodge is reassuring its customers that hackers didn’t steal any financial data and that they only managed to get away with names and emails addresses doesn’t make this any better. The hackers could now use the information they have obtained and target the customers with phishing emails and obtain such things as bank details by persuading them to open a malicious attachment which may then install malware or Trojans on to their PC.”


"The attack also highlights the importance of security when a company holds sensitive customer information. Organisations that carry out payment transactions should adhere to the PCI DSS Compliance guidelines and these should act as a supplement to good practice in-house security policies and processes . It is also very important to educate staff on Internet safety because ultimately the responsibility of security lies with the company and a breach can cause serious reputational damage.”


“If a company finds it doesn’t have the staffing resources at times of cutbacks to adopt and maintain a comprehensive security system/practice they should deploy security solutions which can be comprehensively centrally managed and updated to protect against new threats as they emerge.”

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