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News

Survey launched for biometric voice recognition adoption

SpeechStorm : 05 June, 2008  (Technical Article)
SpeechStorm is undertaking a UK survey into acceptance and awareness levels of voice based biometric recognition systems
SpeechStorm has announced that the UK's first consumer-led survey into awareness and attitudes around Voice Biometrics is underway. Consumers spanning a range of age groups across London and Birmingham are participating in face to face interviews to provide insights into how Voice Biometric technology is perceived and understood, its benefits and inhibitors and how consumers are likely to embrace the technology in their day to day lives.

This SpeechStorm survey, undertaken with Genesys Laboratories and under the guidance of Professor Michael McTear, a leading researcher in the area of speech recognition from the University of Ulster. The survey comes at a time when the use of Voice Biometric technology is gaining momentum with many banks and financial services institutions as a means of protecting its customers from identity theft and telephone fraud attacks.

Home Offices estimates show that identity theft in the UK costs the British economy £1.7 billion annually and is amongst the UK's fastest growing crimes with a growth rate of 500% since 1999. The dramatic increase in telephone fraud is in direct correlation to identify theft. All current telephony transactions are based on knowledge verification from the caller i.e. account number, PIN, Postcode etc. Once this information is available to a fraudster, the financial institution cannot easily discern when a fraudulent transaction is taking place. This unique survey will offer valuable and very timely insight into how consumers perceive this technology and how it might help address identity theft.

"At SpeechStorm we have taken a pioneering role in developing demonstrable voice biometric solutions that allow both the consumer and financial services provider to see what can be achieved with this technology," commented Oliver Lennon SpeechStorm's CEO. "This is a rapidly developing market and the survey will contribute significantly to advancing our understanding of the distinct perceptions and needs of consumers with regards to voice biometrics. We look forward to unveiling these unique insights and furthering market awareness and development as a result."

The top level survey results are expected to be available from mid to late June. Editors and writers are invited to liaise with the Survey PR contact, listed at the top of this release to secure copies of the survey results.
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