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News

Study examines threat of disgruntled employees

Iron Mountain : 17 July, 2013  (Technical Article)
UK's workforce has been surveyed on reactions to unfair treatment with a fifth motivated to take revenge against their employers
Study examines threat of disgruntled employees

Treat your employees unfairly and your sensitive information could walk out the door, reveals new research from storage and information management company Iron Mountain. The resources invested in meeting increasingly stringent data protection laws could be wasted if firms fail to tackle the emotional fallout of employees who believe they have been treated badly. The study of office workers across the UK shows a surprising number are motivated to lash out against employers when either they’ve been held responsible for something they believe wasn’t their fault (21 per cent) or treated unkindly (19 per cent).

How do employees take revenge? 22 per cent of employees are satisfied to vent their feelings across the office, and almost a quarter (24 per cent) would let off steam via email, usually to their friends and family. But only 8 per cent would seek revenge by deliberately taking confidential or sensitive information out of the office, regardless of whether or not it was related to the original incident.

When it comes to what people would take, valuable customer databases are the most likely items to be taken in revengeii (45 per cent) followed by presentations (39 per cent), strategic plans (13 per cent), company proposals (9 per cent) and product/service roadmaps (7 per cent) – all of which, if in the wrong hands, could harm a business’ competitive advantage, brand reputation and customer loyalty.

The HR department appears to be the most sensitive, with 32 per cent saying they would take revenge in response to unfair blame, and 28 per cent saying they would do so if treated unkindly ─ compared to 13 per cent of those at the director level or above and 16 per cent in Sales.

Job-related set-backs were found to be far less likely to trigger revenge. Job loss (18 per cent), poor performance reviews (6 per cent) and missing out on promotions or pay rises (8 per cent) are far less likely to result in data revenge.

“When it comes to employee behaviour with information, it’s a case of heart over minds, with personal feelings of disgruntlement leading people to take data revenge,” said Anne Best, VP Human Resources at Iron Mountain Europe, “Companies need to realise that responsibility for information security goes beyond guidelines and processes; it is also about improved people management and training. It is deeply worrying to see that senior employees are more likely to put the company at risk of a data breach and reputational damage by removing information from the office. A culture that promotes respect for information should come from the top, with senior management leading by example.”

The study which looked at countries in Europe including France, Spain, Germany and The Netherlands found the UK to be in most cases below the European average with French employees the highest and most likely to take revenge on their employers.

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