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News

SpeecStorm customer in awards shortlist

SpeechStorm : 03 February, 2009  (Application Story)
Allied Irish Bank shortlisted for Financial Services award for its innovative use of IT
SpeechStorm has announced that Allied Irish Bank (AIB) has been shortlisted in the 2009 Financial Sector Technology awards for the much coveted Best Use of IT in Retail Banking award category.

AIB has deployed a speech recognition solution for its high-value Relationship Managed customers. The solution, which is the single largest speech recognition deployment in Ireland, has greatly enhanced the customer experience by eliminating layers of IVR touchtone procedures, speeding up the process of reaching the intended person or function. Developed by SpeechStorm and implemented by eircom, the hosted solution has allowed in-branch staff to focus more on value-add activities and reduced the load on contact centre staff.

Commenting on the shortlisting, Clive Ryan, Director, Advisory Services, eircom said, "The team is very pleased to be shortlisted for this award. This system is regarded as one of the most innovative, ground breaking approaches to managing customer contact in the Irish Financial Services sector and it has greatly enhanced AIB's day to day business functions. We have worked very closely with AIB in the last year to design, refine, develop and implement the speech recognition solution".

The FST Awards aim to recognise excellence and innovation in the field of information technology within the UK and European financial sector. These prestigious awards are designed to emphasise the importance of IT as a key driver in business and to acknowledge and reward IT specialists working within the sector. The primary criteria for judging are the delivery of definable and significant business benefits, innovation and originality of application. Project management issues, such as the scale and delivery on time and within budget, will also be taken into account.

Winners of the FST awards will be announced at the ninth annual awards dinner being held at the Royal Lancaster Hotel in Bayswater, London on March 26th.

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