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News

Spa Finder Service DDoS Attacks Foiled By Prolexic

Prolexic Technologies : 23 September, 2011  (Application Story)
Two day DDoS attack on Spafinder identified and mitigated by Prolexic Technicians
Prolexic Technologies has recently mitigated a series of randomized combination Layer 4 and Layer 7 DDoS attacks against Spafinder.com, a global online resource for spa and wellness services and products.

The attack, which spanned two days in August 2011, made Spafinder.com completely inaccessible to the nearly 30,000 customers who visit the site daily to view wellness articles or find wellness and spa providers where they can redeem gift certificates or points earned. In addition, customer service agents at the company’s 24/7 call center were unable to access the site to provide answers and assistance with customer inquiries.

Accessibility to Spafinder.com was restored within minutes of site traffic being routed to Prolexic’s globally distributed scrubbing centers.

“We never really expected to be the target of a DDoS attack,” said Pete Ellis, chairman and chief executive officer, Spafinder. “However, we had a DDoS mitigation solution in place from a hosting company just in case. Unfortunately, that solution couldn’t stop the attack. I was referred to Prolexic and they had our site back up that evening and fully operational by early the next morning.”

Prolexic’s technicians used the company’s proprietary DDoS mitigation tools to quickly identify the type of attack and the IP addresses of the top ten sources, which included Kazakhstan, Belarus, Peru, and the United Arab Emirates. Security Operations Center staff monitored attack signatures and other characteristics in real time and developed countermeasures to block moves by the attackers.

“As we deployed our mitigation tools and real-time monitoring, the attack would trickle down to being almost non-existent, and then another wave of attacks with a different type of signature would start,” said Neal Quinn, vice president of operations at Prolexic. “The attack actually spanned over two days after we began mitigation because the attackers changed the signature every time they realized we were successfully blocking the attack. Finally, they gave up after they realized that Prolexic could identify and block whatever they tried.”

Spafinder.com has not experienced another DDoS attack since Prolexic has begun providing mitigation services, which is a common after attackers see that a web site is protected by Prolexic.

“With fourth quarter holiday sales season approaching, Spafinder is gearing up for heavy site traffic that will generate a large percentage of our yearly revenues,” Ellis said. “A DDoS attack would be devastating during that time, but we are well protected against all threats with Prolexic. With the proliferation of DDoS attacks on all types of companies becoming more serious, I would recommend the Prolexic mitigation solution to any company that has any type of e-Commerce platform.”
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