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News

SMS alarm notification and escalation

Control-See Software Solutions : 19 February, 2007  (New Product)
Alarm notification software from Control-See provides capability of escalating unacknowledged alarms using SMS messaging
U.C.ME-OPC software version 6.0 offers alarm notification using escalation procedures using SMS technology.

The process:.

Instead of sending the alarm message to all recipients, U.C.ME-OPC enables automation administrators to notify the recipients in a pre-defined escalation procedure. For example: Send the alarm SMS to the technician, if the alarm is not acknowledged by the technician within 5 minutes, send the alarm SMS to the maintenance manager, if the alarm is not acknowledged within additional 5 mnutes, send the alarm to the plant manager.

Using the product's bidirectional SMS communication, recipients may acknowledge alarms using a simple SMS sent from their cell phones back to U.C.ME-OPC. This acknowledgement will terminate the alarm notification process.

The benefits are:

1. Upper management is involved just in cases where technicians did not respond.

2. Recipients receive fewer alarms and thus are more responsive and tolerant when they finally receive alarm messages.

3. Less notification may reduce communication costs (when payment is per number of messages sent to the recipients).
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