The City of Los Angeles’ Department of Airports (also known as Los Angeles World Airports, or LAWA) has implemented NICE Situator, an open platform situation management offering. LAX selected NICE Situator in 2010 for its new consolidated Airport Response Coordination Center (ARCC) at the Los Angeles International Airport (LAX). The LAX ARCC is the coordination hub for all LAX airport operations and response activities.
LAX is considered to be the world’s seventh busiest airport by passenger traffic. NICE Situator is fusing various safety and security operations systems into a cohesive platform, analyzing and correlating data to streamline operations and help LAX enhance its situational awareness and response capabilities to address multiple types of operational challenges, emergency situations, aviation incidents and security threats in real-time. NICE Situator’s open architecture will be leveraged to integrate more than a dozen third party systems in the new Airport Response Coordination Center. These include video surveillance systems, access control, radio and telephony communications systems, video walls, CCTV, CAD (computer aided dispatch), GIS (geographic information system), emergency/mass notification, PDA servers, a global aviation notification system, life safety/security command software, an airport Part 139 compliance system, and NC4 (The National Center for Crisis and Continuation Coordination) solutions for 24/7 proactive incident information.
NICE Situator’s GIS integration will enable LAX officials to view rich, multi-layered information on an intuitive map-based interface. The system is capable of distilling complex sets of information into a Common Operating Picture and then overlaying it on a map, so LAX officials will be able to get a real-time visual of what’s going on, by simultaneously viewing the different "plots" of an incident, whether it involves aircraft on a runway, vehicles on an airfield, or other tracked assets in terminals or on airport roadways. ARCC personnel are also able to interact with objects on the map-based interface to access real-time information to respond immediately and effectively.
“LAX is a major airport for one of the world’s most populous metropolitan areas, and as such we encounter many daily operational challenges, from the ordinary to the unexpected, many of which require real-time response and impact,” said Jacqueline Anna Yaft, Deputy Executive Director of Operations and Emergency Management for LAWA. LAX will use NICE Situator to achieve its vision of taking operations and incident management to the next level by improving situational awareness and automating our response plans.
“We believe the LAX Airport Response Coordination Center and its innovative use of situation management technology will certainly be a model that other airports will want to emulate,” said Yochai Rozenblat, CEO & President, NICE Americas. “We are honored to have been chosen by LAX and look forward to helping LAX streamline its operations and achieve greater situational awareness. This win also reflects NICE’s leadership position in providing security for aviation and other mass transit organizations. NICE is committed to continue enhancing security with advanced situational awareness capabilities for the world’s airports, other mass transit systems, city centers, and critical facilities.”
The NICE Security Offeringaddresses the needs of governments and enterprises with intent-based solutions for fighting crime and terror, by anticipating, managing and mitigating safety, security and operational risks. The offering enables capturing, analysis and correlation of data from multiple sensors and systems, including audio, video, radio, geo-location and web, providing a framework for fusing data silos into a single, holistic operational view. NICE Security solutions empower organizations to act effectively in real time to prevent, manage and investigate incidents, ensuring fast resolution and debriefing, and continuous security improvements. NICE Security solutions are deployed worldwide in transportation systems, critical infrastructures, city centres and enterprise campuses.