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News

Security and compliance service for web service provider

Shavlik Technologies : 23 July, 2009  (New Product)
ORCS Web is saving resources by utilising NetChk Protect and Configure from Shavlik for security and compliance
Shavlik Technologies has announced that web hosting firm ORCS Web has selected Shavlik NetChk Protect and Shavlik NetChk Configure to reduce the amount of time needed and staff resources required to meet expanded customer service standards for security and compliance.

ORCS Web serves a growing list of demanding customers that have built their business models based on web-based product and service delivery mechanisms, and these customers cannot afford failed systems or failed audits, or their businesses fail. ORCS Web was challenged to continue meeting their service agreements for 24 hour system uptime and on demand compliance reporting without increasing resource expenditure. ORCS Web began the search for a more enterprise-ready solution to centralize and automate the critical processes around patch management, configuration management and configuration auditing in order to increase control and visibility over both the critical server update process and PCI compliance efforts.

Scott Forsyth, director of technology for ORCS Web, was intrigued after a brief demonstration of Shavlik's products. 'What really caught my attention was the promise by Shavlik's staff that their solutions could be implemented and operational for us within two hours. That promise then became a challenge - we used Shavlik to patch our systems that very night and that initial 'proof of concept' patch cycle went better than any production-level process we had previously implemented," said Forsyth. 'We did a little fine tuning after that initial installation, but the solution basically went in and was ready to go in two hours."

As for a cost effective solution, Forsyth said, "We are already seeing a return on our investment, as previously it took about 20 hours to just prep for patching and Shavlik reduced that time to about one hour per week of preparation. The ability to schedule scans ahead of time, taking only a few minutes to set up, frees up our IT resources allowing them to do other activities."

In addition to reduced time to patch, Shavlik's solutions enabled ORCS Web to produce their required quarterly compliance reports to auditors with confidence. They achieved 100 percent PCI compliance in record time, resulting in a measurable ROI and saving the client more than $50,000. This added expertise has also had the bottom-line benefit of enabling ORCS Web to effectively market their services to new clients who require PCI compliance.

'We are very pleased to be able to partner with ORCS Web on this innovative approach to simplifying and automating the management of their network without sacrificing the visibility and control needed to ensure system uptime and demonstrate proof of compliance for their customers' regulatory pressures," said Chris Schwartzbauer, Senior Vice President Worldwide Sales and Marketing, Shavlik Technologies. 'We felt very confident in delivering on the promises we made to their team regarding implementation of a fully automated process for assessing and remediating patch levels and configurations settings. We worked closely with Scott Forsyth and his team to optimize our solutions for their particular environment but the tweaks were pretty minor and allowed us to keep our promise to ORCS Web.'
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