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News

Secure Remote VPN Access Solution for US Healthcare Provider

NCP Engineering : 03 August, 2010  (Application Story)
American Hospice is keeping patient data secure with the use of NCP remote access software for providing secure access to the facility's IT resources
American Hospice has selected the NCP Secure Enterprise Solution to protect patient data reported by its 180 home healthcare employees. Staff now use NCP's remote access software to connect their Windows Mobile-based devices to American Hospice's network, and access and update patient information in real time from anywhere, securely and in full compliance with HIPAA regulations.

NCP's technology also allows American Hospice and its home healthcare staff to maximise efficiency and improve patient care while on the road. Previously, employees' recordkeeping was a manual, paper-based system, which often took a week or more to process. Today, staff can safely check their patients' medical records and home visit schedules, track their travel mileage and immediately provide patient status updates. The NCP Secure Enterprise Solution secures all of the information on the devices themselves and while in transit to the hospice's network, a key HIPAA requirement.

American Hospice is a national leader in the delivery of hospice services. Its interdisciplinary teams, including physicians, nurses, hospice aides, pharmacists, medical social workers, spiritual care specialists, bereavement counsellors and hospice volunteers, serve several thousand patients every day.

The NCP Secure Enterprise Solution was rolled out in May 2010, with NCP engineering meeting American Hospice's five-day deployment deadline—taking only three days.

180 home healthcare employees stationed throughout Arizona, Georgia, New Jersey, Oklahoma and Virginia use NCP's one-click IPsec VPN client to synchronise and securely transmit patient data from their Windows Mobile-based devices to the hospice's server.

The NCP Secure Enterprise Management System provides American Hospice's IT staff with a single point of administration for the hospice management company's entire VPN network, as well as full NAC management. Network administrators can easily control user and device provisioning, and distribute plug-in updates and configuration settings.

"Our team tested several VPN solutions, but the NCP Secure Enterprise Solution was the only one able to fully meet our remote access needs," said Fred Cruz, IT director, American Hospice. "We were extremely impressed with the company's technology and support during the deployment phase. The stability to ensure a secure communications environment for our healthcare staff has become a cornerstone of our mission to provide the highest quality care to our patients and their families."

"American Hospice required a complete, flexible and user-friendly VPN solution for its mobile workforce," said H. Peter Felgentreff, president and CEO, NCP engineering. "We are pleased to have fit the bill, and helped the healthcare customer not only rethink its secure remote access but also maximise employee productivity and reduce its operational costs."
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