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Secure call centre communications for Scicom Americas

Sipera Systems : 20 August, 2009  (Application Story)
Unified Communications security appliance from Sipera Systems chosen by Scicom Americas for call centre communications protection
Sipera Systems has announced that Scicom Americas has selected Sipera's UC security appliance solution to provide SIP trunk termination and comprehensive security for its distributed call centre services.

Scicom is a progressive and pioneering leader in Business Process Outsourcing (BPO) with global expertise in customer contact management and support in more than 40 languages. Scicom has deployed flexible VoIP and Unified Communications technologies supplied by Avaya, and it offers outsourced, distributed call centre services to Fortune 500 and other major enterprise clients across this infrastructure.

Scicom's services are designed to meet the most stringent security and privacy requirements, and Scicom has selected Sipera's UC-Sec appliances to provide comprehensive security and SIP trunk termination for the distributed call centres.

"Our clients can rest assured that their mission-critical call centre communications handled by Scicom are secure," said Ramesh Ariyanayakam, Chief Operating Officer, Scicom Americas. "We chose to work with Sipera because its innovative VoIP and Unified Communications security solutions enable our clients to rely on us to safeguard their communications."

Cross Telecom and Sipera have collaborated on the project for Scicom, which includes:

* Scicom employs secure SIP trunks terminated on the Sipera security appliance.
* Sipera's UC-Sec security appliance provides comprehensive VoIP / UC security: privacy (encryption), access control, threat mitigation, and security policy enforcement.
* Routing of calls to distributed call centers provides low-cost, highly flexible and efficient outsourced call centre services.

The added security assists Scicom clients with adhering to specialized security requirements, such as PCI DSS (credit cards), HIPAA (healthcare privacy), GLBA (consumer data protection), FERPA (student record privacy) and others.

By utilizing SIP trunking, Scicom is able to quickly provision additional services globally for clients, offering advanced features such as multi-lingual support and seamlessly integrating their globally diverse contact centres. Scicom's project yielded these benefits while also enabling it to increase efficiencies and decrease operational costs, benefiting clients with fully featured services at highly competitive prices.

"Scicom's secure SIP trunk project is a prime example of a well-executed SIP deployment, enabling Scicom to offer its clients low-cost yet highly flexible and efficient call centre services," said Adam Boone, Vice President of Marketing for Sipera. "At the same time, Scicom is ensuring that these services are secure and protected, providing reassuring peace of mind to their enterprise clients about the privacy of their essential communications."

The Sipera UC-Sec products are comprehensive, real-time VoIP security and UC security solutions that simplify and protect next-generation communications over any network to any device. Dozens of customers around the world rely on the UC-Sec appliances to safeguard their communications, deploy SIP trunks, and boost compliance with privacy laws, regulatory mandates and mission-critical confidentiality requirements. Backed by the extensive vulnerability research of VIPER Lab, the UC-Sec solutions provide threat protection, policy enforcement, access control and privacy in a single, real-time appliance.
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