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News

Royal College of Physicians protects its e-mail with Teneros software

Teneros : 02 June, 2008  (Application Story)
Application Continuity Appliance for medical professional institute protects Microsoft Exchange from the risk of downtime
Teneros has announced that it protects The Royal College of Physicians email communications with its Application Continuity Appliance for Microsoft Exchange.

The Royal College of Physicians' vision is to see doctors educated and trained to the highest medical standards, delivering high quality care to patients. The Royal College works regionally, nationally and internationally providing leadership, support, and advocacy for its members. It supports physicians throughout their careers with education, training, and development, and due to the nature of the business, email is a mission critical application to deliver services and critical information to members and stakeholders. "The nature of our organisation demands that we operate with zero email downtime," said Christopher Venning, IT Network Manager, Royal College of Physicians.

Venning continued: "Unplanned email outages due to Exchange server downtime, lasting up to four hours each, had a significant impact on productivity in the past. With close to 300 staff dependent on our global business continuity for the running of training conferences, carrying out research and other communications, we could not afford to lose email connectivity." Venning investigated the market for an email continuity product to ensure uninterrupted, 24x7 email communications. With 500 mailboxes, no size limitations, and over 100 online users, he sought a high availability solution that was extremely reliable and provided a low total cost of ownership.

By focussing on key selection criteria, which included the need for a solution that required little or no in-house IT burden, had a low cost of ongoing maintenance, was non-intrusive within the Exchange server environment, and provided data corruption protection, Venning was able to determine which solution would be the most suitable - the Teneros Application Continuity Appliance.

Venning was impressed by Teneros' simple turnkey appliance that installed in minutes, required no Microsoft Exchange expertise, and is completely non-intrusive to their Exchange environment. The 24x7 remote monitoring, management, and update of the appliance, by the Teneros Network Operations Centre (NOC), eliminates the need for added in-house IT resources. The appliance also protects the valuable Exchange data from corruption. In short, it ticked all the boxes.

"The Teneros Application Continuity Appliance simply and cost effectively eliminates the business risk of Exchange server outages so our organisation can thrive," said Venning. The reliability of the appliance, coupled with the low level of IT resources it requires for ongoing maintenance, provides the IT team with the freedom to focus on other critical projects. This provides Venning and his team with great peace of mind knowing email outages will not occur, whether planned or unplanned. The IT team now conducts Exchange server updates during regular work hours without worrying about impacting end-user productivity.

"The Teneros appliance eliminates the pain of email downtime at a fraction of the cost of other solutions. It has improved our confidence in our email system, thereby reducing the stress on our IT team", concluded Venning.
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