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News

Returned goods process adopted by Idesco

Idesco Oy : 16 January, 2009  (Company News)
Idesco adopts Returned Material Authorisation process to improve levels of customer service levels
Idesco takes into use the RMA (Return Material Authorisation) process. All customer reclamations start a development process which follows certain specified steps. If customers want to return goods for a refund or a supplement they must first contact their contact person at Idesco and give a detailed problem description and specify the product before returning goods to us.

The process will show its advantage to our customers as faster return process lead times and more accurate and more detailed information flow between the customers and Idesco. The problem and actions will be specified clearly already at the beginning and the customer will also receive feedback about the issue afterwards. RMA process is a part of 8D problem-solving / development methodology which has been taken into use at Idesco. Also other feedback than customer reclamations will be handled by following the 8D steps.

All customer reclamations will be handled according to RMA process from 1.1.2009. From our customers this requires that in case of reclamation the contact person at Idesco is contacted first before returning goods. The problem will be specified and the reclamation receives its own RMA process number. Returns outside RMA process cannot be handled.
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