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News

Remote Graphics Units Gear Up Cape Town Emergency Centre for World Cup Workload

Matrox Graphics : 18 June, 2010  (Application Story)
Productivity improvements to cope with increased control room operations at Cape Town resulting from the World Cup have been achieved with the use of Extio F1400 Remote Graphics Units from Matrox Graphics
In preparation for the world's premier international football event, the City of Cape Town has selected Matrox Extio Remote Graphics Units (RGUs) to drive 18 emergency operator stations at 1-0-7, South Africa's first single-call Emergency Service Centre. Based at the operator station, the Extio F1400 RGU allows 1-0-7 operators to comfortably manage more emergency phone calls on four displays, while permitting the host workstation to be relocated to a secure datacenter by up to 250 meters (820 ft) of fibre-optic cable.

In anticipation of the June 11th tournament kick-off, 1-0-7 managers looked to modernize their emergency center infrastructure with a solution to address the expected increase in daily calls, while simultaneously improving current workstation security standards. 1-0-7 qualified the Matrox Extio RGU and discovered that the KVM extension technology was the perfect fit for their upgrade requirements. The Extio's multi-display capabilities provided a more practical quad-monitor platform for operators to multi-task more efficiently between applications—leading to faster transfer rates from incoming call to service provider—while the extension technology eliminated all security concerns by moving all workstations to secure server rack cabinets.

"The Matrox Extio F1400 RGU solution allows us to render a more efficient service," stated Jeremiah Phillips, Head of Technical Support, 1-0-7 Emergency. "Now, with the daily call volume expected to rise from 3000 to 5000 calls during the football tournament time frame, we feel comfortable knowing that we're optimally prepared to handle all of these inquiries, whether it's to protect lives or property."
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