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News

Real time guard tour monitoring with built-in lone worker protection

M-Set Technologies : 17 April, 2009  (New Product)
ActiveGuard breaks new ground in guard tour monitoring with the incorporation of guard protection, mobile phone and GPRS transmission for real-time access to patrol information
For decades there have been requirements from guarding companies and their clients for patrol monitoring solutions. It's been a prerequisite of the security contract since the earliest days of the watchman's clock where keys placed in a mechanical device, date and time stamped rolls of ticker tape. As the industry has moved forward, so have the advances in guard tour technology, with barcodes replacing keys and software replacing ticker tape. But the age old dilemmas have remained - how to efficiently retrieve the information stored within the device?

Traditionally a data collector remained on site until resource stretched supervisors had the time to drive to site, collect the unit, bring it back to the office, download data and return to the site in time for the next patrol. The pitfalls in this 'solution' are plain to see; the supervisor isn't performing a true management role and the patrol data can potentially be weeks out of date. However, the supervisor's hourly rate and a strained contractor-client relationship aren't the only costs to be borne by the guarding company in the pursuit of a secure guarded site. Building in the cost of mobile phones, lone worker devices and 2 way radios may leave a guarding company's patrol cost too high for the contract to yield decent margins.

It has long been clear that technology can have a significant impact on a company's bottom line if used efficiently and the latest innovation in guarding technology is the ActiveGuard system from M-Set Technologies.

ActiveGuard is an innovative, real-time tour monitoring system which also incorporates a Lone Worker Safety system and a Mobile Phone. It enables mobile workers to verify security patrols with a touch of a button and sends this data back to the web based reporting system in real-time using GPRS secure data transmission. This ensures that a patrol was completed in accordance with a guarding contract and raises alarms when a particular point is missed from the patrol or a patrol isn't started or finished correctly. Alarms can be raised by email, text message (SMS) and/or on screen. This allows management by exception therefore reducing supervisory and reporting costs.

If a patrol is missed the ActiveGuard unit can be called by the control room supervisor who can speak to the employee on site to verify the reason why. Should an incident occur whilst patrolling, the guard has 2 choices; first a 'Panic' alert can be raised silently using the ActiveGuard unit - immediately alerting management that an problem has arisen on site. Should a less serious incident arise, the guard can raise a 'Call Me' alert informing the supervisor that the guard would like a phone call.
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