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Online customer community launched by Lumension

Lumension Security : 26 August, 2009  (Company News)
Endpoint security company creates online forum for its customer base to gain the best from available best practices
To help facilitate an open dialogue, collaboration, and co-innovation, Lumension, as supplier of endpoint management and security, announced the launch of Lumension Connect, an online community for its customers. This exclusive, online community provides an open and engaging forum for Lumension customers to build peer-to-peer relationships, share valuable information, and gain unique value through exclusive content, shared experiences and applied best practices.

The benefit of an online forum is that it provides a platform for peers to connect, interact and build relationships with one another, as well as share all kinds of information--including tips and tricks as well as new innovative ways to use and improve security solutions. Lumension Connect is an innovative platform for customers to share with key Lumension stakeholders about the pros and cons of current offerings and how they use it to fit their organizations' ever-changing unique needs. Key features of Lumension Connect include:

* Open forums full of rich media sharing of videos, images and audio content
* Customer profiles that are individually customisable
* Groups to support relevant content as organized by community members
* Events that include live chat capabilities for real-time interaction
* Polling features, including voting and ranking widgets for products, features, etc

'Since its inception, Lumension has maintained a strong customer focus, developing critical solutions for our customers by involving them throughout the development process in order to make the products even better and more superior,' said Pat Clawson, chairman and CEO of Lumension. 'The key aspect as well as the passion behind Lumension Connect is providing an interactive forum for our customers to connect, collaborate and fuel co-innovation. This collaborative forum is where our customers can talk about security challenges, exchange ideas and identify solutions for greater co-innovation to help create better products and services as well as shorten time-to-market and reduce costs - all of which enable our customers to have a more satisfying and educational Lumension experience.'

'Lumension has taken customer interaction to a new level with the creation of the Lumension Connect online community,' said William Bell, director of security, 'The social networking aspects of the community really drive interaction between customers on a different level than what traditional message boards and knowledgebase articles can provide. As customers, we are always looking for new and innovative ways to work with the products that we purchase from a vendor. Lumension has stepped up and provided a location for customers to connect, collaborate and share ideas and best practices with their peers worldwide.'

'Our customers are our single most important asset and differentiator,' said C. Edward Brice, senior vice president of worldwide marketing at Lumension. 'To that end, we are looking to build a stronger channel of communication with our customers through Lumension Connect by empowering them to define the way endpoint security software is developed and deployed to effectively address today's evolving threats. Further, this powerful platform will enable our customers to freely exchange ideas, co-innovate, share best practices with their peers and our stakeholders and, most importantly, directly influence and impact the way we develop and market our solutions to meet their business needs.'

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