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Online conflict management assistance

Maybo : 30 March, 2009  (New Product)
Maybo has provided an on-line learning resource for security companies for assistance in dealing with conflict and aggression
Security companies find it hard to source high quality, flexible and cost effective conflict reduction strategies. To help them Maybo, who has led conflict management innovations for over 10 years, has introduced on-line learning and guidance.

In jobs where employees are at a high risk of aggression, such as in enforcement, staff turnover can be over 20%. Although security officers should receive formal training, some are still at risk, and induction and refreshers are an issue.

To help security companies access ways of reducing violence against lower risk staff, Maybo has created SAFERonline, a conflict management web hub and learning centre.

Bill Fox, Maybo chairman says:"Previously companies have focussed on conflict management training for those in high risk roles. Now more learners can have access to potentially life saving information and advice.

"SAFERonline enables organisations to offer induction training in keeping safe. Previously they have had to put new staff straight into roles where they may face abuse. Now they can provide conflict management training at induction."

In addition to the "awareness" SAFERonline package there is an alternative "in-depth" SAFERonline. This can be used by more experienced staff, and will gather information from staff comment on risks and training need.

"Employers can blend on-line learning with direct training or in-house tutor training to reduce cost and training abstractions. On-line pre-course study supports effective learning as the direct training time can be optimised to develop practical skills and confidence," says Fox.

Also the information that the programme collects from staff in the personal risk review and staff survey provides essential management intelligence to monitor violence and effectiveness of the conflict management strategies.

"We believe this is a real breakthrough in improving conflict management understanding, and is suited to the retail environment where staff abstraction is difficult," he adds.
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