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News

MasterCard Global Card Replacement Service

Gemalto : 17 January, 2011  (Application Story)
Gemalto reaches agreement with MasterCard on the provision of emergency card replacement for the company's customers globally
Gemalto has entered into an agreement to be MasterCard’s preferred emergency card replacement vendor worldwide. The service enables premium cardholders to receive their new card in 24 hours or less, even when on the move, anywhere in the world.



Once notified of a lost or stolen card, MasterCard taps into Gemalto’s global network of certified banking service centers and provides the cardholder’s confidential information through a secured communication infrastructure. From the moment the order is received, Gemalto will take all necessary steps to supply a replacement card, even hand delivering in some cases.



“MasterCard is committed to providing utmost convenience for consumers,” said Daniel Balistierri, Vice President Cardholder Solutions, MasterCard. “We have selected Gemalto for their ability to quickly react to our customers’ needs. Their unified network of service centers, dispersed in all five continents, ensures cardholders will quickly receive a replacement card no matter where they travel.”



“MasterCard and Gemalto share a mutual dedication to delivering white-glove services and we are proud to be the only third party to offer worldwide emergency card replacement,” added Philippe Cambriel, Executive Vice President, Gemalto. “This pioneering service, available from anywhere in the world, strengthens our position as global issuers’ preferred business partner.”



Emergency card replacement leverages a mechanism that enables MasterCard to monitor the card issuance process. It provides full card traceability and real-time interaction with Gemalto service centers to increase efficiency and responsiveness in managing urgent customer requests.



Gemalto also handles centralized data management, i.e. the banking information is processed and the card replacement request is directed to the appropriate local personalization center. Unique to the Gemalto solution, this feature provides MasterCard with the convenience of a “single entry point,” always available.
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