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News

Manchester home visitors protected with Peoplesafe.

Rocksure Systems : 15 August, 2007  (Application Story)
University medical research workers get peace of mind when making house calls with the Peoplesafe lone worker protection system.
Aware of the potential threat to its researchers from verbal and physical abuse Manchester University's School of Nursing, Midwifery and Social Work has purchased Rocksure System's technically advanced lone worker protection system, Peoplesafe. As researchers frequently visit people in their own homes, the School wanted to ensure that its staff had the ability to discreetly raise the alarm if threatened.

The School of Nursing, Midwifery and Social Work has a highly acclaimed national and international reputation for its high-quality applied research that is utilised to provide evidence to improve care and shape services. Research is carried out through four specific groups covering Acute Care & Rehabilitation, Mental Health Care, Primary Health Care and Social Work.
Researchers work alone and are often required to carry out outreach projects and interview people in their homes outside office hours.

Aware of its Health and Safety responsibilities to protect lone workers, the School of Nursing, Midwifery and Social Work decided to investigate products that would enable them to locate the whereabouts of their researchers and for staff to send out an alert if threatened. Various lone worker alarm technologies were examined and it was decided to purchase eight Peoplesafe devices.

"We wanted to create a partnership between ourselves and our researchers whereby staff had the impetus and infrastructure to manage their safety", says Shirley Hannan, Research Business Manager at the School of Nursing, Midwifery and Social Work, Manchester University. "Rocksure has been extremely helpful and Peoplesafe is an excellent device that gives staff confidence when they are working alone".

When an employee feels they are entering a hazardous situation, they press the 'checking in' button, which notifies Rocksure's control centre. In this way, the control centre is able to observe the wearer's movements and raise the alarm if the 'checking in' button is not cancelled within a predetermined period. If the red alert is pressed, this instigates a set protocol that allows the control centre to assess the need for help and call the police if necessary. The record made of an incident can also help in prosecution of people who verbally or even physically abuse lone workers.

Rocksure Systems is providing Manchester University's School of Nursing, Midwifery and Social Work with a total solutions package that includes the Peoplesafe unit, operator response, tracking, training, configuration with the most appropriate mobile network and ongoing support.

In cases of verbal harassment and abuse, offenders often feel they are immune from legal prosecution, as a mobile phone cannot be relied upon to capture evidence of abuse. Mobile phones can easily be knocked from the hand leaving an employee vulnerable to attack. Peoplesafe not only enables the lone worker to covertly raise an alarm if threatened, but also allows a third party to listen to what is happening and record events whatever the distance.
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