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News

Lone Worker Protection Contract For Social Support Charity

G4S Secure Solutions (UK And Ireland) : 25 November, 2010  (Application Story)
G4S will supply Norcare in the UK with lone worker protection services including alarm monitoring, patrol service and response
G4S Monitoring & Response, part of G4S Secure Solutions (UK), has been awarded a contract to provide a 'Lone Worker Protection Service' to Norcare, a charity providing support and accommodation to the socially and economically excluded.

The 12 month contract is effective immediately and will see G4S provide and manage 77 lone worker devices belonging to Norcare employees and volunteers.

After an assessment of its previous lone worker policy, Norcare felt it did not provide suitable protection for its employees, who often operate alone and in vulnerable situations. To remedy this, the charity has partnered with G4S to provide a fully managed bespoke service that offers improved safety for its workforce.

Due to the high risk environments some of Norcare employees operate within, G4S has supplied a welfare checking service in addition to the manual alarm system. Employees receive an automated, regular discreet communication, to which they must respond, informing G4S' Alarm Monitoring Centre that they are safe and secure, otherwise an alert is issued.

G4S provides Norcare with a thorough audit trail which ensures it is acting as a responsible employer, but also enables Norcare to increase employee productivity by planning workloads more effectively.

G4S will also provide a local Patrol & Response Service and will deploy resources to assist Norcare employees as a result of alarm activation if required.

Keith Box, Performance and Needs Analysis Manager, Norcare commented: "G4S was able to provide a comprehensive and modern lone worker solution which included training, monitoring, and an efficient response facility. In addition to providing a mandatory audit trail, the solution offers peace of mind to our workforce as they are going about their daily routines."

Mark Wakeford, Managing Director Monitoring and Response, G4S added: "Norcare has employees working in a diverse range of roles with differing requirements. Our bespoke solution will provide the lone workforce with the reassurance and protection they require, and give the organisation the safety net of having an audit trail that proves that it is proactively looking after the safety of its employees."
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