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News

Like for like product replacement warranty from Vista

Vista CCTV : 16 September, 2009  (Company News)
Vista CCTV has taken customer after sales service levels to a higher standard with replacement product warranty on its product range
In a move that will see its customer support level elevated to a new industry standard, Vista has announced a unique new Advanced Replacement Warranty package.

Commencing 1st September, in support of its existing extended warranties, Vista is offering a 'like-for-like' advanced replacement product across its entire core range. Products included are; PowerDome Pro and PowerDome Lite fully-functional domes, all DVRs, VFD3V9s, VIRDs and VFDA static dome ranges, VVRD vandal domes, ProtosV box cameras, P/T heads, zoom module cameras, keyboards, Smart recording & transmission products, and monitors.

Designed to further assist Vista customers to provide a better all-round service to their client base, the impact of the new support package is set to provide a host of operational benefits. By supplying a replacement product within 24 hours and alleviating any protracted swap-out downtime, the advanced replacement scheme will facilitate a fast and efficient remedy to on-site issues; enabling installers to implement enhanced maintenance services with confidence. In addition, it will also negate the need for installer investment into all-encompassing levels of service stock, with peace-of-mind offered by the Vista replacement warranty on essential products.

' We're constantly looking at ways in which to add value to the product offering, and we are confident that the new Vista Advanced Replacement Warranty will do just that,' says Mark Pritchard, Vista's divisional director. ' Devised to reduce the on-site headaches associated with product fault-finding and downtime, the new advanced replacement scheme illustrates Vista's commitment to improving the overall quality of CCTV systems performance, both for our installer customers and their end-user clients.'
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