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News

JITC Certification for 911 Call Centre Software

Amcom Software : 28 June, 2010  (New Product)
Department of Defence provides approvals for 911 call centre system from Amcom Software for use in US Military and Government applications
Amcom Software has announced that its pc/psap 911 call centre solution has received Joint Interoperability Test Command (JITC) certification and is now listed under the Department of Defense's Unified Capabilities Approved Products List. This encompasses Information Assurance (IA) Accreditation from the Defense IA/Security Accreditation Working Group (DSAWG) and Interoperability Certification (IOC) from the Joint Staff (JS). This accreditation means pc/psap provides the highest levels of security and interoperability as required by the US Government and the US Military.

The Amcom pc/psap 911 call centre solution lets military bases handle 911 calls made from the base as well as from off-base housing. This state-of-the-art system speeds dispatching and response to 911 calls through intuitive functionality for call handling, integration with mapping systems, and the ability to record all 911 calls. Call-takers can use recordings to work with internal or local police as well as other nearby 911 call centres in the event the call centre covers a large geographical area.

"Accreditation for pc/psap helps ensure that 911 callers receive fast, precise response through well-coordinated information sharing and dispatching efforts," said Chris Heim, CEO, Amcom Software. "Our customers in the military, government, higher education, healthcare, and other industries often remark on the importance of security and how comforting it is for them to be able to use a solution with the stamp of approval from the US government."

To qualify for IOC and IA approval, Amcom Software completed rigorous federal government testing and compliance processes under real-life conditions. Part of this testing is an evaluation of security through an assessment of potential vulnerabilities. According to JITC, their system tests national security and IT systems to show they have the ability to provide and accept data, information, materials and services; including both the technical exchange of information and the end-to-end operational effectiveness of that exchange. JITC serves the Defence Information Systems Agency, combatant commands, the Department of Defence and other federal agencies, allies, coalition partners and commercial vendors.

In addition to pc/psap, several other Amcom solutions have received IA/IOC certification:

* Amcom Smart Console operator console with computer-telephony integration (CTI), including Oracle Fast Start Failover database capabilities for redundancy in emergencies
* Smart Web online directory and on-call scheduling
* Smart Speech voice-based directory and morale calls
* e.Notify incident management communications
* MediaSTAR contact centre recording and quality management
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