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News

IT Security vendor launches LivePCSupport

Comodo Group : 27 March, 2009  (New Product)
PC Users now have access to human support professionals for their PC problems and security questions with the launch of LivePCSupport from Comodo
On the information superhighway, aces whiz past the novices. New users without technical expertise know that there are great destinations on the Internet, but they are afraid to visit them, lest new tools and applications send them bewildering error messages. Worse, new software might force them to look under the 'hoods' of their computers. Comodo Security Solutions' new LivePCSupport service puts computer users in touch with experts, who can remotely fix many problems over the Internet.

'You don't have to know how to fix your brakes or repair the transmission to enjoy your vehicle,' said Melih Abdulhayoglu. 'With LivePCSupport, you don't have to know how to clean your registry, or what to do if you think you have malware. Just click the icon on your computer desktop, and Comodo will take care of it for you.'

Abdulhayoglu is CEO and Chief Security Architect of Comodo, a company whose award-winning PC security software is installed on millions of computers worldwide.

With Comodo LivePCSupport, an online computer repair service, Internet users connect with instant messages to technical support experts. The LivePCSupport subscriber describes the problem or question. The Comodo troubleshooter connects to the subscriber's computer via the Internet. In many cases, the support technician can delete a file or change a setting to fix the problem. This allows the subscriber to enjoy the benefits of the Internet without having to learn the intricacies of his or her computer.

'Our subscribers use the computer at all hours. So LivePCSupport is available 24 hours a day, 365 days a year,' said Abdulhayoglu. 'To get started, all the user has to do is click the desktop icon….so simple.'

This live computer support service includes many of the operations a computer user normally has to puzzle through, or to ask a friend or relative to help with: Virus Diagnosis and Removal, PC Tune-up, Internet Login Protection, Email Account Setup, Software Installation, Printer Setup, Printer Troubleshooting, Green PC, and Computer Troubleshooting.

LivePCSupport differs from other support programs in that it is chat- rather than telephone-based. Telephone-based support services provide instructions over the phone. If the pc user is unaccustomed to computers, the instructions can be hard to follow. With hands-on support, Comodo's experts perform diagnose problems and then repair them via an Internet connection.
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