ProRail, the government agency responsible for rail infrastructure in the Netherlands, is deploying NICE Situator to help identify, verify and manage security, safety, and operations in real time. The solution will also be instrumental in post-event investigation, analysis and the ongoing evaluation of event handling. NICE is partnering with Geodan, an expert in GIS and crisis management systems, to implement this project.
From a single, centralized control room, ProRail will be able to manage tens of thousands of incidents a year across the Netherland’s rail systems, including on-track malfunctions, fire incidents and other crisis situations. With NICE Situator’s automated and semi-automated tools, together with predefined response plans, security operators will be able to rapidly and effectively respond to unfolding events as they occur. This is expected to enable ProRail to substantially decrease operational downtime caused by accidents. Hundreds of ProRail employees from across the organization will play a role in the operation of the system and will benefit from improved communication, collaboration, and information sharing.
With the ability to identify, verify and respond to events in real time, the NICE-Geodan solution will enable ProRail to mitigate risk and improve operations. Since the solution can integrate with existing and new systems, ProRail is able to leverage its current infrastructure and enjoy a lower total cost of ownership.
“We are proud to be teaming up with market leader NICE Systems to provide ProRail with this comprehensive solution, which has been uniquely customized to address its specific needs,” said Henri van Mil, Director at Geodan. “We also recognize the value that this solution could bring for seaports, airports, government bodies, and other local organizations that are responsible for managing critical assets and infrastructure.”
“Handling incidents faster and more efficiently is a high priority within the rail sector, as our ultimate goal is to provide our customers with safe and reliable transport. The joint solution offered by NICE and Geodan allows us to unify and centralize operations,” said Hans Smits, Director of Incident Management at ProRail. “This means that we can provide all stakeholders with a single picture of the situation, quickly inform relevant parties, and make the right decisions faster."
“The ProRail deployment highlights the many facets of our advanced situation management technology, including its ability to help organizations respond quicker and more efficiently to unfolding incidents,” said Yaron Tchwella, President of the NICE Security Group. “The scope and complexity of this project is also a testament to our leadership in the European security market, particularly in the public transit sector.