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News

Installer Gains Reduction in Client False Alarms with Redwall Detectors

Optex Europe : 10 March, 2010  (Application Story)
Stoke based security specialist now specifies Redwall Detectors for its installations for reliable detection with significant false alarm reductions
Installer Gains Reduction in Client False Alarms with Redwall Detectors
The Redwall Partnership Programme has been credited as the solution to one
installer's difficulties with false alarm activations.

Stoke-based Security Services has been specifying Redwall detectors on sites
for some time, but in the last year made the switch to Redwall V and has
noticed a significant reduction in false alarms.

Technical Operations Manager, Tony Zicari believes the technological
advances in the detectors is not the only factor: "We have carried out a
number of installations at various sites in Staffordshire this year, some at
manufacturing plants for site machinery. There are a number of potential
causes of false alarms including passing traffic and swaying flags and trees
as well as staff.

"Thanks to the advice of the Optex engineers, who talked us through the
process on site step-by-step, the detectors have been working flawlessly and
the number of activations has dropped. The engineers also come to our
offices in Stoke every year to advise of any changes in the installation
process."

A family run company first formed in 1981, Security Services is nationally
recognised for the design, provision, installation and maintenance of all
aspects of security with specialists in each sector to provide the highest
quality service for domestic and commercial properties.

It also runs an alarm receiving centre at its Stoke headquarters and it is
here that the improvements have been noticed, as Tony continues: "There has
been a considerable amount of positive feedback from the monitoring station
and the proof is in the stats, there have been far fewer call outs to false
alarms," he adds "the blanking of zones has been a key factor in this and
the training given by Optex experts made the installation very straight
forward."

There are also a number of benefits to those participating Optex approved
partners receive detailed product training, free loan of demonstration
equipment and special incentives and discounts. They also receive exclusive
forward briefings on future product development, and practical hands-on
support where required. Certificates are issued to qualifying Partners who
will be required to attend regular sales and technical product training, and
promote Redwall through their own company websites.

"Redwall is the byword for quality performance in external detection," says
Nigel Hackett, Sales Director for the Redwall Division, "as is shown by the
project with Security Services, Optex is pleased to work with and reward
those champions of Redwall technology with an even higher level of sales and
technical support."
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