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News

Incident management integrated with mobile safety apps

PPM 2000 : 12 April, 2013  (Company News)
Integration between PPM 2000 Perspective and Guardly Command enables faster incident related decision making and resource management
Incident management integrated with mobile safety apps

Guardly and PPM 2000 have announced an integration between Guardly Command and Perspective by PPM 2000 that provides command centre operators with more actionable data in the first few seconds of an emergency event and real-time communication tools that enhance information gathering from emergency callers by operators. This improved situational awareness allows operators to make key decisions faster and more effectively, better manage resources and assets, and ultimately improve business resiliency and risk mitigation for our customers.

“Guardly personalizes and mobilizes person-led inbound alerts, and the integration to Perspective DispatchLog gives command center operators the unique ability to directly interact and communicate with them while simultaneously actioning resources,” says PPM Co-CEO, Brian McIlravey, CPP. “Since Guardly data is automatically fed into Perspective, a dispatcher knows exactly who they are talking to, where they are and what the situation is about, and everyone involved in the incident response is provided with real-time situational understanding of the event. It’s a groundbreaking approach to incident management.”

The integration between PPM and Guardly represents one of the first commercial off-the-shelf (COTS) integrations directly linking a leading incident management system with mobile safety apps designed for enterprise-wide distribution and scale. When configured for a customer, Guardly-initiated alerts trigger pre-categorized alerts in Perspective DispatchLog for easy discovery, review and action. Over the course of the incident, all data captured in the Guardly system such as real-time outdoor/GPS and indoor location updates, instant message communications and private notes recorded by operators, will be synchronized with Perspective for future incident investigation and analysis.

“Working with the PPM team has been like working with an extension of the Guardly family—they are smart, passionate about building great technology and very easy to work with,” says Josh Sookman, Guardly Founder & CEO. “We’ve built a solution that is truly synergistic for our customers in a relatively short period of time, and we’re just getting started.”

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