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News

Identicom units to protect Charles Church show home staff

Connexion2 : 05 November, 2008  (Application Story)
Lone worker protection systems with SoloProtect round-the-clock manned monitoring to used for the continued safety of show home personnel at Charles Church
Identicom units to protect Charles Church show home staff
Dedicated to pursuing a vigorous Health and Safety policy, Charles Church North London is helping protect its staff from accidents, verbal abuse and possible physical attack with the support of Identicom and SoloProtect, the best-of-breed lone worker solution. Now sales personnel have peace of mind knowing that they are being properly supported if the wearer fears they are in a potentially hazardous situation and can discreetly summon help if threatened.

A total of 28 Identicom devices have been supplied to Charles Church North London's marketing suites in North London and across the Home Counties as part of the SoloProtect best of breed service. The integrated service includes SIM and inclusive airtime, user training, 24 hour manned monitoring and unique TotalCare pre & post sales customer support package.

Aware that their sales consultants face the risk of accidents as well as possible threat from verbal and physical abuse with the possibility they may be unable to reach the panic alarms fitted in marketing suites, Sales and Marketing Director, Paul Bennett, decided to investigate lone worker devices.

"We were aware that Identicom has 'Secured by Design' accreditation (the UK Police flagship initiative) and would have therefore undergone vigorous evaluation", said Paul Bennett. "Our staff find it easy to use and it gives them confidence knowing that it could quickly raise the alarm quickly if their safety is compromised", he continued.

Founded over 40 years ago, Charles Church's name is synonymous as one of the country's foremost house building brands with a reputation for traditional build quality and contemporary design. The company has expanded from a largely southern-based organisation into the North of England, Scotland and Wales providing homes to suit all lifestyles in both rural and city locations.

"The majority of our sales staff are women and, therefore, the risks are obvious", said Paul Bennett. "We have received very positive feedback from our staff who are all voluntarily using Identicom. Not only does it put their minds at rest but also reassures their families knowing that help is just a click away", he concluded.

When an employee feels they are entering a hazardous situation, they press an amber alert button, providing important location information to SoloProtect's monitoring centre. If the red alert is then pressed the centre's support staff can discreetly listen in to what is happening and make an assessment as to the level of support required - involving the police if necessary and verifying the user's location through the amber alert and location positioning technology. In the event of a verbal confrontation, the monitoring centre is also able to record and capture audio of the incident for future action.

Winner of the Association of Chief Police Officers (ACPO) IFSEC Security Industry Innovation Award 2007, SoloProtect is the only solution on the market that truly addresses the Association of Chief Police Officers (ACPO) guidelines that explicitly rule out the use of mobile phones and demand a reduction in false alarms. SoloProtect combines the ACPO 'Secured by Design" accredited Identicom with a 24/7 manned monitoring service, approved to the highest UK standard, BS5979 Cat II plus a comprehensive user trainer package and ongoing support services. SoloProtect also provides the SIM and airtime as part of this unique all inclusive package which is easily managed at a low, fixed, monthly fee.
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