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News

Fluency gains voice portal compliance.

Fluency Voice Technology : 15 January, 2008  (New Product)
Virutal Speech Agent from Fluency gains approval from Avaya for use on Voice Portal v4.0
Fluency Voice Technology has announced that its key product suite, Fluency VSA has secured compliance with Voice Portal v4.0 from Avaya, a leading global provider of business communications applications, systems and services.

Fluency's VSA suite provides a range of packaged and customised speech applications deployed individually or collectively that are used by call centres worldwide to improve customer service and significantly reduce costs. The VSA platform and application suite are based on industry standards and can interoperate with a number of mainstream VXML-based IVR platforms. This compliance with Avaya Voice Portal allows customers to deploy VSA applications while leveraging their existing technology investments within the enterprise.

As a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network, Fluency is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, NJ. In doing so Fluency protects its customers' investment in Avaya solutions, further automates call center workflows and enables organizations to deliver sophisticated speech-enabled services at a lower cost.

"By offering compliance testing to innovative companies like Fluency who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available - getting more out of their multi-vendor network and delivering new value to their bottom line."

"Our relationship and up-to-the-minute compliance with Avaya technology is key to our business strategy and the success of our customers and their speech implementations," commented Philip Padfield, Fluency's CEO. "Speech deployments based on open, standards-based platforms help us and our customers to incorporate new technology easily and cost-effectively and uncover new possibilities for getting more out of their communications infrastructure. We are delighted to have achieved this further compliance rating with Avaya Voice Portal v4.0."
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