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News

Estate agent takes monitored lone worker protection

Connexion2 : 13 February, 2013  (Application Story)
A UK estate agent's in Bolton is providing protection to its vulnerable workforce through monitored lone worker protection
Estate agent takes monitored lone worker protection

Bolton based estate agent, The Purple Property Shop, has underlined its commitment of care to its personnel to help reduce the risk of verbal and physical abuse by contracting with Connexion2 for its award-winning and ACPO ‘Secured by Design’ accredited Identicom lone worker device (LWD).   Identicom, the leading, dedicated LWD in the UK, looks like a standard identity card holder giving easy wear, discreet use and peace of mind for staff working outside close or direct supervision.

Purchased as part of SoloProtect, the fully managed solution with inclusive billing includes Identicom, 24/7 manned monitoring, SIM card and mobile network usage, a dedicated customer support team, device training and monthly reporting. Connexion2 provides SoloProtect solutions to thousands of lone workers in the UK – all are compliant with BS8484 (the British Standard for Lone Worker Device Services) and as such guarantee a Police escalation at a regional level when required.

The Purple Property Shop is an independent residential estate agency.  Established two years ago and already the winner of three prestigious awards, the agency has grown quickly through its quality of marketing and first-class service to become the third largest estate agency in Bolton.  Employing a staff of four negotiators, The Purple Property Shop manages property sales and property lettings for clients in Bolton, Bury, Manchester, Ramsbottom, Rochdale, Westhoughton and Wigan.
Previously The Purple Property Shop had used mobile and landline phones to confirm their whereabouts and safety but as the estate agency grew, Managing Director, Matthew Jones, felt the company needed a robust and discreet lone worker device.   Now Identicom, together with on-going support from Connexion2, provides the basis for a strong lone worker policy.

“Identicom was recommended to me by a member of my Business Networking Group and as my staff often have to meet strangers in empty buildings I realise they could potentially be vulnerable to verbal or physical abuse”, says Matthews Jones.  “I am very happy with the Identicom device, which provides me with the ability to monitor usage of the devices through the monthly reports I receive and peace of mind knowing that should a conflict situation arise they have the means to raise the alarm, eliciting a police response if required.“

Now, when staff from The Purple Property Shop enter an empty building they can activate the ‘Amber Alert’ function allowing them to leave a quick 20-second voice message outlining whom and where they are, and what risks they are facing. This is accessed by the Alarm Receiving Centre (ARC) should there be a ‘Red Alert’ subsequently actioned on the device. During such an alert, dedicated staff at the Alarm Receiving Centre can discreetly listen in to what is happening and make an assessment as to the level of support required – involving the Police if necessary.  All audio captured through the device is recorded for future use as admissible evidence in court if required.

As manufacturers of Identicom, Connexion2 supply solutions direct to market through the SoloProtect brand while supplying indirectly through a number of authorised Partners. Identicom has also been awarded ‘Secured by Design’ status by the Association of Chief Police Officers for England, Wales and Northern Ireland.

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