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News

Emergency Call Location Finder For Chicago Hotel

Amcom Software : 14 June, 2010  (Application Story)
Amcom Software's E911 software running on NEC Univerge IP server enables theWit Hotel in Chicago to pinpoint the origin of any emergency call made from within the hotel and to direct emergency services more precisely to the location of the incident
NEC and Amcom Software have announced that theWit Hotel relies on Amcom's enhanced 911 (E911) solution to help direct emergency response to 911 calls. The Chicago hotel uses the Amcom solution in tandem with its NEC UNIVERGE SV8500 IP communications server to provide a 911 caller's location, including the floor and room number, to the local 911 call center. First responders can find and assist callers from any of the 1,000 phones at theWit without trying to guess the caller's whereabouts. Location information is critical as the hotel spans 298 rooms and 29 floors, including three restaurants, two bars, and meeting space.

Even before the property's opening in May 2009, theWit's management team knew they needed to offer guests and staff members peace of mind through attention to safety. NEC, which provided the hotel's IP communications, guest room and business IP phones, integration and managed network services, surveyed theWit's emergency communications requirements and recommended the hotel consider Amcom Software's enhanced 911, one of the industry's premier solutions. NEC installed and tested the E911 solution before the grand opening of the hotel.

"theWit strives to provide superior guest amenities, and Amcom's E911 integrated with NEC's communication solution is an important element of the environment we provide for our guests and staff," said Darrin Pinkham, Chief Technology Officer for theWit Hotel. "We've had emergency situations such as heart attacks where we've speeded response by having E911 and the caller's precise location. Not only do our guests benefit from having this capability, but our staff also feels more secure knowing the right people are being notified properly of an event."

When a 911 call is made from the hotel to the local 911 call centre, certain onsite hotel staff also receive notification via a computer screen prompt, text message, or phone call. During the call, the security team can listen in and record the discussion to provide valuable first responder information if needed. The Amcom system includes reporting capabilities to track response times and monitor performance.

"Because we can now offer enhanced emergency communications capabilities that truly give first responders the information they need to reach 911 callers more quickly, NEC continues to advise customers such as theWit on the need for this technology," said Lou Van De Water, vice president, eastern regional sales, NEC. "theWit Hotel is an excellent example of the power that enhanced 911 can provide."

"It has been a pleasure working with theWit Hotel and seeing an organization so dedicated to providing a safe and secure environment for guests and staff," said Chris Heim, CEO, Amcom Software. "Within the hospitality industry, enhanced 911 software is critical to keeping guests safe and reducing liability and risk. Above all, it's simply the right thing to do."
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