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News

E-mail management and security for Welsh police

Unisys : 11 September, 2008  (Application Story)
Unisys UK to provide outsourced e-mail management and security services for the 2500 strong North Wales Police
North Wales Police (NWP) has signed an outsourcing agreement with the UK subsidiary of Unisys Corporation to upgrade, manage and maintain North Wales Police's email infrastructure over the next three years. The email system is a mission-critical service that the 2,500-member force relies on as one of its primary communication methods across the NWP area.

Unisys will use global resources, including support from its US based application management and support teams, to design and build the service.

In the first stage of the engagement, Unisys will design a new infrastructure to support a migration from the current Exchange 2003 platform to an Exchange 2007 platform. The new platform will be replicated to a remote platform to deliver a comprehensive disaster recovery capability which will complement existing business continuity and disaster recovery provisions.

Once the migration is complete, Unisys will host a managed email service from its Centre of Excellence in Reston, Virginia, which supports secure business operations for public and private sector organizations worldwide. More than 2,500 email accounts will be migrated and managed remotely. The force currently has 1,600 police officers and 900 support staff.

Investing in a managed email service from Unisys means the IT department at North Wales Police will no longer be required to perform time-consuming daily tasks such as inbox management and email infrastructure maintenance. This will free up time for the IT department to develop and test new technologies to further improve productivity and efficiency for front-line police officers.

"The force prides itself on responsiveness, effectiveness and efficiency, so the need for a reliable and robust email infrastructure was a key part of our choice of Unisys as an outsourcing partner," said Geoff Bradley, IM Director at North Wales Police. "Our officers are increasingly using BlackBerry devices to access line-of-business applications and email in the field, so we need to know we can rely on an effective and fully operational system around the clock. We knew we could trust Unisys to manage the Exchange migration and deliver the ongoing support we need moving forward."

Duncan Tait, vice president and managing director, UK, Middle East and Africa, Unisys, added, "This engagement with North Wales Police highlights the breadth of Unisys services offerings. Having the infrastructure and personnel in place to manage this mission-critical email system remotely from the United States enables us to help the client reduce operational costs and benefit from a responsive, secure infrastructure."
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