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News

E-banking system uses voice biometrics for password re-setting

PerSay : 21 December, 2009  (Application Story)
Bank Leumi has chosen PerSay voice biometrics to provide additional security to its eBanking customers through using voice authentication for authorising password resets
PerSay, a provider of Voice Biometrics solutions, announces the world's first eBanking web site that relies on Voice Biometrics for resetting customers' passwords.

This deployment marks a new era in the utilization of Voice Biometrics technology by financial services - enhancing the security of web sites and web-based transactions, enabling convenient multi-factor authentication. While current authentication processes mostly rely on information provided by customers ('something you know') that can be easily stolen, guessed, or retrieved, , the new process combines biometrics ('something you are') as an additional factor, delivering higher security, which is in-line with emerging financial regulations.

This is a new innovative self-service application, enabling customers to reset their eBanking password 24/7. It also replaces a costly and inconvenient manual questioning routine and eliminates the need to wait for a live agent.

The use of voice biometrics provides an effective Risk Management tool and eliminates the need to give away personal information over the phone.

Ariel Freidenberg, EVP Global Sales & Business Development at PerSay commented: 'The 'colour of my cat' and 'my wife's maiden name' are questions that belong to the past. Looking forward, we see more and more financial institutions and other service providers, adopting Voice Biometrics as an essential element in their security and Risk Management procedures. We expect regulation to drive multi-factor authentication for web, phone, and mobile transactions and believe Voice Biometrics is the optimal authentication factor answering this need'.

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