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News

Customer service improvements with Unisys support

Sourcefire : 06 August, 2008  (Company News)
Sourcefire clients in the Asia and Pacific region to be served by Unisys warehousing and customer support services
Open source innovator and Snort creator, Sourcefire has announced an expansion of its global customer support through an agreement with Unisys Corporation. Unisys will provide worldwide product warehousing, logistics and on-site installation services for Sourcefire customers across Europe and the Asia Pacific region. Supporting Sourcefire’s investments in international growth, this relationship allows the company to quickly scale its support and logistics capabilities as it expands globally.

“Throughout 2008, Sourcefire has reiterated our initiatives to expand sales and support worldwide, and this relationship solidifies the company’s focus on customer success and satisfaction,” stated Tom McDonough, President and COO at Sourcefire. “As we build Sourcefire into a worldwide presence to support the demand for our products, we are focusing considerable resources to ensure that customers around the globe receive the same high-level of support that Sourcefire has always provided in North America. Capitalizing on Unisys global services delivery capabilities enables us to do that.”

Under terms of the agreement, Unisys is providing in-country warehousing for Sourcefire appliances to facilitate next business day delivery for warranty replacement and on-site installation services. This logistics network provides on-site, next business day customer support across Europe and Asia Pacific.
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