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News

Cross agency public safety system for San Antonio

TriTech Software Systems : 06 February, 2009  (Application Story)
The US city of San Antonio signs contract with TriTech Software to supply public safety system for providing cross-agency communications and incident management for the regional emergency services
TriTech Software Systems has been awarded a contract to develop a comprehensive emergency communications system for the City of San Antonio. The $14.7 million contract includes the installation of TriTech's computer-aided dispatch, mobile data and records management solutions for the Alamo Region Public Safety System, which includes law enforcement, fire and EMS agencies for the City of San Antonio, Bexar County and the City of Schertz and additional site licenses for neighboring Guadalupe and Comal Counties.

"We are very excited to partner with Bexar County, Bexar Metro 9-1-1 and the City of Schertz on the Alamo Region Public Safety System," says Alamo Region Public Safety System Project Leader Jeff Wood. "The new solution developed by TriTech will enable our member public safety agencies in the Alamo Region to communicate with each other quickly and seamlessly, virtually eliminating any agency and jurisdictional boundaries. Incident and unit information can be automatically transferred between the different communication centers and field personnel regardless of the jurisdiction of the originating call or responding agency. The end result is enhanced mutual aid and improved regional communications to provide timely emergency response to our citizens."

TriTech's VisiCAD Command computer-aided dispatch system is a robust solution able to fulfill the technological requirements and bandwidth to support the heavy call volume of a large jurisdiction, yet flexible to meet the specific needs of the individual agencies. The law enforcement, fire, and EMS agencies that are serviced by the Bexar Metro 9-1-1 Network District will be able to operate on the same system and share information, yet customise their solution to suit their individual requirements and business rules.

The Alamo Region Public Safety System will include the implementation of TriTech's VisiNet Mobile data solution, a wireless fleet application that seamlessly extends VisiCAD Command to the field. VisiNet Mobile provides real-time access to critical information enhancing safety and incident awareness to field personnel. Completing the integrated enterprise solution, TriTech's VisiNet Law RMS records management also will be implemented. VisiNet Law RMS is a valuable repository for crime information enabling the users within Alamo Region Public Safety System to experience the benefits of improved query and reporting capabilities, reduction in redundant data entry, and streamlined investigative and administration process.

According to Chris Maloney, president and CEO of TriTech Software Systems, "Our products are developed to enable the City of San Antonio to share information and work seamlessly with their neighboring jurisdictions while maintaining independent operations of their partner agencies. Because of that capability, TriTech has been proven successful at managing several large multi-agency, multi-jurisdiction solutions similar to the Alamo Region Public Safety System in the Cities of Austin, Minneapolis, and Dallas among others. We are honored to be selected by the City of San Antonio for this important public safety project and look forward to working with them to enhance emergency services to their citizens."

In addition to providing its VisiNet enterprise solution suite, TriTech will provide system integration and project management in partnership with its subcontractors: Advanced Public Safety Systems-Automated Field Reporting; Emergency Technologies, Inc.-Fire Records Management; US Digital Design-Station Alerting; Orion Communications-AgencyWeb; GIS Data Resources (GDR)-GIS services; Deccan International-LiveMum; Priority Dispatch-ProQA.
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