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News

Crisis management consultancy for Scottish University

Jermyn Consulting : 10 March, 2009  (Application Story)
Jermyn Consulting to provide assistance in the development of contingency and recovery plans for the Scottish University of St Andrews
The University of St Andrews has selected Jermyn Consulting, leading experts in contingency planning, to assist in developing a co-ordinated approach to crisis management, recovery planning and IT resilience. The University selected Jermyn Consulting following competitive tender, which evaluated potential providers against a wide range of criteria.

Jermyn's role will be to provide an independent view on how the University should approach contingency planning, and develop an appropriate resilience strategy for centrally provisioned IT services. Jermyn will develop best practice plans, templates and a management framework for the whole University which will support it in the coming years.

Dr Malcolm Bain, the University's Director of IT Services, says Jermyn Consulting was selected due to a wide range of factors. "Jermyn scored well across the board. We liked the detail of their response and experience of the University sector, working with other key higher education establishments."

Gary Donlon, Director of Jermyn Consulting says, "We are delighted to be working with the University of St Andrews. Our experience of contingency planning and IT resilience in the higher education sector means that our services have been tailored to the particular needs of higher education establishments. We develop practical and robust solutions to contingency planning, using existing systems where possible."

Ensuring IT resilience is critical in delivering effective learning, knowledge transfer and efficient operational performance. Being able to consistently deliver these high service levels cost effectively is a key issue that Jermyn will tackle. Jermyn will assist in the development of a business case for any investment required, based on the real cost to the University of any particular systems not being available.

"We think we know what people want. Jermyn Consulting is establishing an independent view of this from senior managers within the University's schools and service units" says Malcolm Bain.

To make sure that future investment in contingency planning and IT resilience generates value for the institution, active engagement with user departments is being sought. Interviews with key heads of service units and schools have started; these will provide insight into how to prioritise resource and investment leading to a cost effective resilience strategy. Ultimately Jermyn and the University will create a contingency planning framework and strategy that is right for the University.
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