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Controlware and Optex Co-operate In Redwall Partnership Programme

Controlware Communications : 12 July, 2010  (Company News)
Partner programme from Optex Redwall enables Controlware to include low false alarm rate motion detection systems within the company's range of IP based security products
Controlware and Optex Co-operate In Redwall Partnership Programme
The Optex Redwall Partner Programme, designed to give end users up to date advice on installation and support, has again been praised for enabling installers to achieve the best out of the range, with Berkshire-based Controlware recognising the help it has provided.

Controlware has been a distributor of IP security solutions including CCTV equipment, CCTV systems and Access Control solutions since 1997. It works closely with Installer and Integrator partners to provide security systems for users from all vertical markets and to deliver award winning security systems. Its services range from consultancy, product advice and supply through to systems design, project, management, commissioning, maintenance and installation through its channel partners.

Mark Harraway, Country Manager at Controlware believes the Optex Redwall Partner Programme has allowed him to offer an even more complete service: "When we investigated which products would best suit our specialist IP needs, the Redwall range and particularly the RLS3060 laser detector seemed the perfect fit. We have been specifying and installing the Redwall range for six months now and it is giving us a higher level of confidence in the overall solution."

There are a number of benefits to those participating in the programme.¬ Optex approved partners receive detailed product training, free loan of demonstration equipment and special incentives and discounts. They also receive exclusive forward briefings on future product development, and practical hands-on support where required. Certificates are issued to qualifying Partners who will be required to attend regular sales and technical product training, and promote Redwall through their own company websites.

Mark continues: "Not only are all the products in the series very powerful, but the number of false activations has also dropped markedly. The Redwall series are far more adaptable than any other product we have used before, much more versatile."

When a problem has arisen during installation, Mark has called his dedicated account manager: "Bryan Sirmen has been incredibly helpful, we have a very technically minded team and once they saw his presentations it became clear."

"Redwall is synonymous with quality performance in external detection," says Nigel Hackett, Sales Director for the Redwall Division, "as is shown by the project with Controlware, Optex is pleased to work with and reward those champions of Redwall technology with an even higher level of sales and technical support."
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